When I log into Second Life, I receive an error message that says "Despite our best efforts, something has gone wrong..." and tells me to submit a log file to Support.

[Lexie Linden]

What does this mean?

[Ayana Auer]

Before you contact Support, there are a few things you can try that may allow you to log in.

 

   1. Completely uninstall Second Life (including temporary cache files) and reinstall.

   2. Change your login location.

   3. During periods of high login activity (evenings and immediately after a new release of Second Life), this message may indicate that your login attempt has timed out. In this case, wait a few minutes, then try to log in again.