Changing personal data, its possible?

[Kitsune Shan]

Some days ago, a friend lost her account. Someone enter in her account and change the password.

She submited a  ticket and blah blah.. she calls to LL via telephone and they asked her birth of date, the one that she provided in the first time registration (not the original one used for age verification O.o). I remember, in these days, we usually don't provide original info at the beginning (its a common sense to: not provide personal info on Internet in everywhere). The fact its that they want that date, and she cant remember what she wrote. Now I'm scary, what if that happen to me? I'm in SL since the beginning of 2007, I don't remember if I used real data or not, but I did in age verification of course.

Why aren't those data overwritten by the ones VERIFIED as original? How I can access to those data? How I can make a correction on it?

Isn't in the account page and in any place. Suggestions?

[Irene Muni]

Kitsune Shan wrote:

...How I can make a correction on it?...

You can change your personal data (I did it) filling a support ticket: Account Issue > Change Account Details.

[Nyll Bergbahn]

Kitsune Shan wrote:

Some days ago, a friend lost her account. Someone enter in her account and change the password.

She submited a  ticket and blah blah.. she calls to LL via telephone and they asked her birth of date, the one that she provided in the first time registration (not the original one used for age verification ). I remember, in these days, we usually don't provide original info at the beginning (its a common sense to: not provide personal info on Internet in everywhere). The fact its that they want that date, and she cant remember what she wrote. Now I'm scary, what if that happen to me? I'm in SL since the beginning of 2007, I don't remember if I used real data or not, but I did in age verification of course.

Why aren't those data overwritten by the ones VERIFIED as original? How I can access to those data? How I can make a correction on it?

Isn't in the account page and in any place. Suggestions?

Age verification is handled by a third party company,  Aristotle, not Linden Lab so the information is not cross-referenced with the information held by Linden Lab from your initial signing up. All Linden Lab wants to know is that you are 18 + to give you age verified status.

To change account details, as Irene said.

Nyll

[Kitsune Shan]

Thank you very much!

[Kitsune Shan]

I tried changing account issues, there isn't any Change account details option, what I should select then?

[Itazura Radio]

That's why it states in the TOS that you have to make an account with true and accurate info. It's not because they want to snoop into your personal life or sell your data. They just need something to go by when people do stupid things like share passwords or computers. They need something to establish that you are the person who actually made the account. Can you really expect them to just take it on your say so that it's your account when you didn't even trust them enough to give them a real name and birthdate when you made it?

I know it's common practice to use fake info. They know that too. So use fake info if you like, just be ready to remember your fake info if the situation arises. If you can't, then you are just screwing yourself.

As far as age verification goes nothing you enter on that page is recorded. Aristotle doesn't keep it and Linden Lab never sees it. They just get a "yes" or "no" when you verify and the info you entered to verify is not saved.

[Kitsune Shan]

Well, you looks like dont know that no matter if the info is correct or not. Legally you have your rights to acces that info, change and rectify it if necesary.

SO even if someone wrote fake info, you are able LEGALLY to acces it and change if you want n_n

[Irene Muni]

As I said in my previous post...

[Irene Muni]

You're welcome.

[Kitsune Shan]

lol please look:

 

No me sale tu opción

[Irene Muni]

LOL LOL

I cannot imagine where is the origin of the issue. Perhaps because I am Premium account? If that is the reason, I don't know how request to LL a change of personal data.

[Kitsune Shan]

Ouch! >___<

Well i submited one as "create new account problems" explaining what is really the problem lol

I jsut can wait for that, but Im sure that should be a way to change that since its not legal not allow the users to access their data and change it.

[Irene Muni]

1 year ago I changed my real data filling a support ticket (usually I don't give my real data when I sign in a unknown web site). But the system of tickets has changed.

Kitsune Shan wrote:

I jsut can wait for that, but Im sure that should be a way to change that since its not legal not allow the users to access their data and change it.

Totally agree. As you say below that is a right of any user in  SL and in any register form. But I'm not sure if LL is "legal" in this question.