Payment on file?

[Unklebob Hotaling 140]

I'd call Billing and tell them what the problem is asking they check into it... issues that are account/payment related are one of the few things you can contact LL directly about with just a phonecall  : )   Here's the number:

 

If you have a non-technical issue with your account you can also call our Billing team at:

Toll-Free (US/Canada)
800.294.1067

Long Distance
703.286.6277

Our Billing team is available 24 hours a day, seven days a week.

---

Local Toll-Free numbers

France: 0805.101.490

Germany: 0800.664.5510

Japan: 0066.33.132.830

Portugal: 800.814.450

Spain: 800.300.560

UK: 0800.048.4646

Support is in English Only

[Unklebob Hotaling 140]

I'd call Billing and tell them what the problem is asking they check into it... issues that are account/payment related are one of the few things you can contact LL directly about with just a phonecall  : )   Here's the number:

 

If you have a non-technical issue with your account you can also call our Billing team at:

Toll-Free (US/Canada)
800.294.1067

Long Distance
703.286.6277

Our Billing team is available 24 hours a day, seven days a week.

---

Local Toll-Free numbers

France: 0805.101.490

Germany: 0800.664.5510

Japan: 0066.33.132.830

Portugal: 800.814.450

Spain: 800.300.560

UK: 0800.048.4646

Support is in English Only

[WolfBaginski Bearsfoot 13]

Have you actually made a payment?

I think that's what triggers the on-file status, as it means that LL can actually go through the payment process which checks the details you gave are valid.

[Kerryanne Crystal 0]

Thank you for your reply, I've contacted billing, and the problem is now solved.

[Marc Claridge 4]

@Wolf

If a paymant is made, then the status in profile would be "payment info used". There are these 2 different states.