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Lasher Oh

Cashing Out To Paypal

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14 days now and my most recent Lindex cashing out to Paypal transaction is still 'in progress'. Come on LL get your finger out I'm a patient man but.....

 

^L^

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Hi Lasher, you're an old-timer here (I say that in the nicest way) - is it possible the cash out is being stalled by the tax reporting requirements/documentation?  If you haven't already, check your support tickets to see if LL is requesting the tax documents from you, in case you haven't done that or been asked already.  Even though a notification is supposed to go to your email, a lot of people are discovering that they have never received the email, and in fact the request from LL is hiding in their support tickets.  Sort from most recent to oldest and see if it is there.  Otherwise, perhaps file a new support ticket to ask what's going on.

Hope that helps.

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Arwen you were exactly right - thank you.

There was a case sitting there in the support records and I definitely didn't get and email from them. I'm surised they don't at least flag it up on the process credit history. Ho Hum.

Also suprised they wanted the tax gubbins from me as I'm well inside their limits. Oh well foreign resident details sent now, I'll just need to wait and see if they process the cashout before I head off for my hols.

 

^L^

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Have the same problem, but i got an email with a case open asking to fill 2 documents to tell them who I am and proof of my identity. I did send everything and more than one week before still waiting and can't find live chat working to ask what is going on, cause the month they give me is going to finish ¬¬

 

 

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Catwise, respond or comment on the case where you submitted your information and ask for a status update there.  Live Chat won't help. Nor will opening a new support case. When they created the support case requesting the information, they assigned it to one specific person at LL.  The only way to get information is through that original support case.

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I did write 2 more comments on the case, and still waiting... maybe the person assigned to my case have a free week or something ¬¬
Just found that live chat is not helping with this. :matte-motes-crying:

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Catwise..I am interested to hear from you as to whether or not your cash-out has gone through yet. I submitted all the documents requested 10 days ago, within an hour of receiving the email. I've also had a cash-out sitting "in progress" for 11 days now. I have commented on the opened case twice now, with no response. The case says "work in progress". Very frustrating. :matte-motes-frown:

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Still waiting... the moth they give me is already over, but the case says "work in progress" and I did submit all the info in time but they don't reply. I also comment twice on the case with no response.

Guess what should we do to get our money...

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Was a long wait, but they just  put my account in normal status, and any pending process-credit requests will be handled normally now.

Guess they should acelerate this cases created by them, but at least is solved now.

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