Video card driver problem

[Ricco Saenz]

I cannot run any SL viewer, because I keep getting a message saying that "Second Life is unable to run because your video card drivers did not install properly, are out of date, or are for unsupported hardware". I know many users have already had this problem, but I could not find an answer on this topic providing a step-by-step guide to solve it.

I am running Windows 7 64-bit and I had to reinstall my OS. Before reinstalling it, my SL viewer was working fine, I had no problem. Then, I made a full re-installation (not just an update), downloaded the SL viewer again and started receiving that message about my video card. My system has the following characteristics:

OS: Windows 7 Home Premium 64-bit

Processor: Intel Core 2 Duo CPU E7200 2.53GHz

Video card driver: NVIDIA GeForce 8400 GS (Microsoft Corporation - WDDM v1.1)

What's particularly intriguing here is the fact that, before reinstalling my OS, everything was working fine - and now the viewer does not run. Does anyone know what can be done about this problem? Thanks in advance.

[Nyll Bergbahn]

It's likely the Windows reinstallation has resulted in your graphics card using a generic Windows driver for display as seemingly this can happen.

Also, if you did reinstall the Nvidia driver you should reinstall it again as there has been a problem between Nvidia cards and SL in this respect.

http://wiki.secondlife.com/wiki/NVIDIA_drivers_appear_to_be_causing_problems_with_the_Second_Life_viewer

Use the latest driver for your card. The Nvidia link is at the bottom of this page:

http://wiki.secondlife.com/wiki/Graphics_Cards

Nyll

[Ricco Saenz]

Thank you, it worked and SL is running again on my computer. I found lots of general references to the problem I was having, including JIRA topics on that error message since 2007 - but none seemed to address the specific conditions I was facing. Again, thank you.

[Nyll Bergbahn]

You're very welcome and I'm glad it worked!

Nyll

[yujito]

Hi, I tried to install SL for first time and I cannot successfully do so and I get the same message, ......video cards outdated, etc.

I have windows Vista. What should I do?

[judy669991488304095]

i didnt understand of the girl answer the girl what helpd u ...i really wanna this game ...plz help  me and if u cold with video ...plz i have a lot friends in sl but after i had windos 7 its dont work

[jesiccaxx]

I am having the exact same problem, and i need help on this too!

[Basem83]

sl is unabel

[Basem83]

i cant go sl becouse my vido card he is intel inside core i 3 windoes 7

[trcarr]

I'm having problems with the video card driver. It's not installed or out of date.

[ImTaZz]

how can i start to play the game by my old id

 

[Amethysst47]

I have the same problem and I still can't fix it...please someone help me

[Dalton1231]

thnx

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Ricco Saenz wrote:

I cannot run any SL viewer, because I keep getting a message saying that "Second Life is unable to run because your video card drivers did not install properly, are out of date, or are for unsupported hardware". I know many users have already had this problem, but I could not find an answer on this topic providing a step-by-step guide to solve it.

I am running Windows 7 64-bit and I had to reinstall my OS. Before reinstalling it, my SL viewer was working fine, I had no problem. Then, I made a full re-installation (not just an update), downloaded the SL viewer again and started receiving that message about my video card. My system has the following characteristics:

OS: Windows 7 Home Premium 64-bit

Processor: Intel Core 2 Duo CPU E7200 2.53GHz

Video card driver: NVIDIA GeForce 8400 GS (Microsoft Corporation - WDDM v1.1)

What's particularly intriguing here is the fact that, before reinstalling my OS, everything was working fine - and now the viewer does not run. Does anyone know what can be done about this problem? Thanks in advance.

---

 

[LauraTraci]

 

Video card driver problem

 

on ‎06-24-2010 06:17 AM

I cannot run any SL viewer, because I keep getting a message saying that "Second Life is unable to run because your video card drivers did not install properly, are out of date, or are for unsupported hardware". I know many users have already had this problem, but I could not find an answer on this topic providing a step-by-step guide to solve it.

I am running Windows 7 64-bit and I had to reinstall my OS. Before reinstalling it, my SL viewer was working fine, I had no problem. Then, I made a full re-installation (not just an update), downloaded the SL viewer again and started receiving that message about my video card. My system has the following characteristics

What's particularly intriguing here is the fact that, before reinstalling my OS, everything was working fine - and now the viewer does not run. Does anyone know what can be done about this problem? Thanks in advance