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xIIStormyIIx

I got email from second life support about Unable to determine.how do i know it real email from LL ?

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It's probably a phishing scam, especially if the email includes a handy link for you to click.

Check the link to determine if it's legitimate. If you hover your mouse over it, it will show the actual link (the text alone may be disguised.)   A legitimate SL address will start with https: (not just http:) and will have the domain secondlife.com  Anything that is not exactly that domain, like say secondlafe.com or secondlife.ru is bogus.

You can report phishing emails by forwarding them to security@secondlife.com

EDIT TO ADD:

I spoke with stormy in world, and it turns out this was a legitimate email, the one where LL asks you to file a W-9 form to provide information for the IRS.  Information on that can be found here: http://wiki.secondlife.com/wiki/Linden_Lab_Official:Required_Tax_Documentation_FAQ

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It's probably a phishing scam, especially if the email includes a handy link for you to click.

Check the link to determine if it's legitimate. If you hover your mouse over it, it will show the actual link (the text alone may be disguised.)   A legitimate SL address will start with https: (not just http:) and will have the domain secondlife.com  Anything that is not exactly that domain, like say secondlafe.com or secondlife.ru is bogus.

You can report phishing emails by forwarding them to security@secondlife.com

EDIT TO ADD:

I spoke with stormy in world, and it turns out this was a legitimate email, the one where LL asks you to file a W-9 form to provide information for the IRS.  Information on that can be found here: http://wiki.secondlife.com/wiki/Linden_Lab_Official:Required_Tax_Documentation_FAQ

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Hi Stormy,

I'd be very suspicious about any e-mail from LL (or anyone else) asking for RL information. In addition to Lindal's great suggestions about embedded links in the e-mail, you can also verify the sender's address. If your e-mail viewer provides a "View All Headers" type of function, you can see if the e-mail originated from a server at secondlife.com. In Yahoo mail, you can hover over the sender's name and their e-mail address will pop-up. Even if the sender's address appeared valid, I'd be hesitant to reply. If you do feel you should reply, ask them to IM you in-world from a Linden account, or provide some other proof of identity.

Be careful!

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