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what does " your account is on hold mean"
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Tempest Lefevre
As a premium member, you should be able to sign in then go to submit a ticket and get live help. Otherwise you can file a regular support ticket. What usually causes this is they tried to bill you for your membership fees/tier and it didn't go through, though if billing won't tell you much, I would keep calling back until you get somone that will look a little deeper for you.
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