why cant ı have an new account?

[Ursula Pelia]

ı cant have an new account, it says "you should be 13 or older" but my birth year is 1990 and ı tried several times to be sure that ı didnt write wrong date.

[Unklebob Hotaling]

You need to submit a ticket to  Support, they can help you 

Select 'account issue' then 'i cannot  login to my SL Teen Account'

Tickets for Basic and Guest  Accounts

 

Some issues are best  resolved by submitting a ticket to our support  staff, but we don't  currently offer full support ticket access to Basic  account holders or  Guests (visitors who don't yet have Second Life®  accounts). We're  sorry; there are just too many of you for us to handle  in a way that  would make you happy. It's something we're working on.

You can use   special options to reach our support staff for certain common questions   or problems. When you're logged in  as a Basic account holder or Guest,  you should only use the Special  Questions - Basic  account or Guest Login ticket type. Any  other support ticket  submitted will be ignored

Important: Many of the ticket choices   explained below have additional fields that you need to fill  in  before submitting the ticket. If you supply us  with as much relevant information as possible,  we will be better able to  help you. For example, if you get an error  message, include the text in  the ticket.

Ticket  types for Basic account holders and Guests include the  following. Some  topics are linked to more information where you may find  your answer  quicker, so click that first:

• Account issue - Use one of these if you're   having a problem creating or logging into their account.
  • Manual  Age Verification - Use this if  you're having trouble getting  your age   verified through standard means.
• Region  is offline - Tell us if a Region inworld  is down.
• Estate  manager (w/Basic acct) needing rollback
• I  can't add a payment method
• I have an issue  regarding VAT charges
• LindeX Tier Review - Ask for a review of your billing and   trading limits.
• Bank registration submission - Use this if you want to operate an inworld   bank.
• Contact the Linden   Dept of Public Works
• I can't log in to my Teen  Second Life account
• I had rezzed an object  inworld, but it has disappeared  and I cannot find it & There  was an item in my  inventory window, but it isn't working or is missing - Before using one of these, see "Inventory   Recovery Steps".
• Xstreet  SL Shopping
• Resident   Content Tool Compliance
• I have a question  about removed   listings or content in the Xstreet SL Marketplace
• AvaLine
• Viewer   2 Questions

Remember, be sure to use the Special  Questions - Basic  Account or Guest Login ticket type from the  dropdown list when  entering the information requested.

Click  here to submit a ticket.

[Nyll Bergbahn]

Hi Ursula!

That's weird. Try clearing your browser cache including form data and try again.

To delete your browsing history, cookies, saved passwords and form  data from Internet Explorer:

• Click the Tools button in the Internet Explorer toolbar.
• Select Delete Browsing History... from the menu.
• Click Delete All....
• As an alternative, you can choose to delete Temporary Internet  Files (the browser cache), Cookies, Form Data or Passwords selectively using their respective buttons.
• Click Yes.
• Close all Internet Explorer windows.

[Nyll Bergbahn]

Sends Unklebob back to school to redo the maths course.

[Unklebob Hotaling]

"Sends Unklebob back to school to redo the maths course."

hahaha  /me mutters 'darn that Nyll...'

yeah, caught me, i flunked math in school, to this day i still dunno why.

advice still stands though, submit a ticket suggesting i can't create an account... and forget the rest.

damn Nyll, you're gooooood!

[Nyll Bergbahn]

[Ursula Pelia]

lt worked Nyll, thank you so much!

[Unklebob Hotaling]

Nyll is my hero.  Plus she can do math.

*beams*

[Nyll Bergbahn]

That's brilliant Ursula! So glad that worked.

[Faubio Alter]

Woot woot for Nyll