Your husband needs to submit a guest/basic account ticket. There is one specifically for this problem. I will paste some references that shoud help. Also if he has trouble submitting a basic/guest account ticket for this, have him read my post here that has screen shots of what to do.
One or more of your transactions may involve fraudulent Linden dollars. You should be aware that there are other exchanges for L$ that are not affiliated with Linden Lab in any way. We have no control over these exchanges and are not responsible for their activities.
Delinquent account or Terms of Service violations. Account delinquency or violations of the Terms of Service may also cause cause us to hold your account. To correct this, contact billing or support.
Note: If you're unable to log into the Support Portal as usual, log in as a Guest Account and use the Ticket Type for Basic/Guest accounts as shown below.
Basic Accounts
If you're on a Basic Account:
You'll see a page explaining the ticket types. Scroll to the bottom and click Click here to submit a ticket.
On the "Submit a Ticket" page, choose the dropdowns in this order:
Ticket Type: Special Questions - Basic account or Guest Login
Basic or Guest Access - only a few ticket types allowed: Account issues
Basic Account issues: The system says my account is Disabled or Suspended
Fill in the rest of the fields as directed.
Copy the Tracking Number for your new ticket.
You'll receive an email containing your ticket information.
Premium and Concierge Accounts
If you're on a Premium or Concierge Account:
On the "Submit a Ticket" page, choose the dropdowns in this order:
Ticket Type: Technical Issue
Technical issue: I can't log in
Crash/Error: Error message: account is disabled or suspended
Disabled Issues: Choose the one you believe to be most appropriate.
Fill in the rest of the fields as directed.
Copy the Tracking Number for your new ticket.
You'll receive an email containing your ticket information.
What happens next?
Linden Lab will investigate the events that led to placing your account on hold. Once we have concluded the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving L$ are subject to Linden Lab's Terms of Service.
My account has been unfairly or incorrectly suspended or permanently closed by Linden Lab — how can I appeal this decision?
Linden Lab takes violations of the Second Life Terms of Service and Community Standards very seriously. The decision to apply a suspension or permanent closure for your Second Life account(s) is reached after investigation of your use of the Second Life software and service. Residents are not allowed to participate in the Second Life virtual world if their accounts have been suspended or disabled for violations of our Terms of Service.
However, if you can maintain in good faith that the violations were not due to your actions or negligence, or the actions or negligence of others working for you, you may appeal the suspension or closure of your account(s) in writing to the address below. Please provide any relevant information that you believe would explain the violations we detected. Linden Lab reserves sole discretion in considering whether to take any action on a written appeal. If you would like to appeal your warning or suspension, you may contact Second Life Support, in writing, at the address below:
Second Life Support, Linden Lab
945 Battery Street
San Francisco, CA 94111
Or by fax: 415-651-9221
We also accept appeals filed electronically using the ticket submission process described above.
Tip: At the time of this writing, responses to electronically filed appeals usually take between 48-72 hours. We cannot guarantee this time frame, but we will do our best to send you a response as soon as we can.
Question
Cinnamon Lohner
Your husband needs to submit a guest/basic account ticket. There is one specifically for this problem. I will paste some references that shoud help. Also if he has trouble submitting a basic/guest account ticket for this, have him read my post here that has screen shots of what to do.
http://blogs.secondlife.com/message/188124#188124
--Cinn
http://wiki.secondlife.com/wiki/Linden_Lab_Official:Why_is_my_account_on_hold%3F
Has your account has been put on hold? Do you not know why? Wondering what to do next? This article helps you find the answers to these questions.
Why was my account put on hold?
What are the next steps?
Basic Accounts
If you're on a Basic Account:
Premium and Concierge Accounts
If you're on a Premium or Concierge Account:
What happens next?
Linden Lab will investigate the events that led to placing your account on hold. Once we have concluded the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving L$ are subject to Linden Lab's Terms of Service.
My account has been unfairly or incorrectly suspended or permanently closed by Linden Lab — how can I appeal this decision?
Linden Lab takes violations of the Second Life Terms of Service and Community Standards very seriously. The decision to apply a suspension or permanent closure for your Second Life account(s) is reached after investigation of your use of the Second Life software and service. Residents are not allowed to participate in the Second Life virtual world if their accounts have been suspended or disabled for violations of our Terms of Service.
However, if you can maintain in good faith that the violations were not due to your actions or negligence, or the actions or negligence of others working for you, you may appeal the suspension or closure of your account(s) in writing to the address below. Please provide any relevant information that you believe would explain the violations we detected. Linden Lab reserves sole discretion in considering whether to take any action on a written appeal. If you would like to appeal your warning or suspension, you may contact Second Life Support, in writing, at the address below:
Or by fax: 415-651-9221
We also accept appeals filed electronically using the ticket submission process described above.
Link to comment
Share on other sites
4 answers to this question
Recommended Posts
Please take a moment to consider if this thread is worth bumping.
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now