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Isilmeriel

Marketplace M rating confusion

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After reading through several other related threads, it seems marketplace automatically censors certain keywords in the description, but even after combing through my descriptions following those examples, some of my products are still being forced into the M rating, despite their completely G-rated content.

https://marketplace.secondlife.com/p/Isil-Europa-Desk-and-Chair-Set/5432183

https://marketplace.secondlife.com/p/Isil-Cocoon-Mesh-Building/5281706

https://marketplace.secondlife.com/p/Isil-Display-Model-LT-1-Buffalo-Rover/5194873

https://marketplace.secondlife.com/p/Isil-XF-2-Raven-Space-Fighter-beta-promotion-price/6183598

 

Essentially, a desk, a chair, an rover toy, and a space plane - nothing at all sexual or explicit. I thought it was the 'X' in the item name for the fighter that might have triggered it for that particular item, but removing references to it in the description made no difference. Besides, the other three items do not share this particular issue but are nevertheless rated M.

 

Any help would be appreciated.

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I can't see anything in the TEXT of the add (sometimes having a word inside a word will do it (like "*ss" in Harassed for example).  What are your keywords on the desk for example?   It can also be the name of the item, but that looked fine.  One thing you CAN do is take out ALL the keywords and see if you get a G. That will let you know if it is the keywords. If not, you can delete half of the text and test.

 

Sometimes it can be VERY trial and error and you may need to upload it again as sometimes the rater seems to remember and considers you guilty until proven innocent -- which you of course cannot do LOL.

 

I have found putting in a ticket does NO good and others have agreed. Good luck!

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Something happened in the past few days with the maturity ratings filter (there was maintenance July 3/4).  People in the Commerce group are talking about the same thing - suddenly, G rated items with absolutely nothing adult about them are going to Adult ratings. Apparently, editing the description and/or keywords is not changing them back to G. 

I filed a support ticket (whether or not it will do any good) and will see what the response is.

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Maybe helps if more merchants do vote for that JIRA to be solved? I see only 5 voted so far and thats so wierd I guess many mechants didnt noticed this yet?

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Thanks Ivan.  I also just heard back from Dakota Linden and my support ticket, pointing to the JIRA that you indicated as well as the info is now posted to the Grid Status.

So, they are working on it which is great.

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Thanks! Seems resolved now. Had to manually change all the ratings back to G but at least it didn't try to stop me this time.

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