the system has logged you out,account not available until 19-3-2010. CAN ANYONE HELP ME WITH THIS?

[Aina Darkrose]

HEY ALL,FIRST OF ALL,I WANA SAY I LOVE SECOND LIFE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! LOL,I'VE BEEN A USER FOR 23 DAYS,I HAD A GOOD LOGIN THE WHOLE TIME,OFCOURSE CRASHING AND ALOT OF LAG SOME PLACES,BUT YEAH,IT'S BEEN OKEY,NOW THE PROBLEM STARTS,TODAY I WANTED TO LOGIN AND IT SUDDENLY SAID ''THE SYSTEM HAS LOGGED YOU OUT,ACCOUNT UNAVAILABLE UNTIL 19-3-2010,I HAVE NO IDEA HOW TO SOLVE THIS PROBLEM,COULD SOME ONE HELP ME WITH THIS??

Message was edited by: Aina Darkrose

[Ansariel Hiller]

That's why you should file a support ticket or try to contact the sim owner in case it happened on a private sim.

[Aina Darkrose]

omg..i waited and you were right.nothing happened,it's still the same,i tried making a ticket but..for some reason it said some error,or maybe i just didnt make it correct,could anyone help me?

[Irene Muni]

I don't think Support Portal is not valaible:

                   

Support Portal Down Saturday, March 20, 2010 from 10:00pm to 10:30pm PDT

                    Posted by Status Desk on March 20th, 2010 at 07:25 am PDT                   

                        

The scheduled maintenance for our Support Portal is still on track for this evening.

Our Support Portal will be down for scheduled maintenance on Saturday, March 20, 2010 from 10:00pm to 10:30pm PDT. Support tickets and Live Chat will be unavailable during this time. Telephone support will not be affected.

                   

              

Fill the correct ticket type: Special Questions - Basic Account or Guest Loguin > Account Issues > I cannot login inworld.

Give you every possible detail, simply but  clearly.

[Aina Darkrose]

so i cant do anything?? omg,i am gona lose alot of stuff in that time ..............

[Irene Muni]

What error message are you receiving?

Fill the correct ticket type: Special Questions - Basic Account or  Guest Loguin > Account Issues > I cannot login inworld.

Give you every possible detail, simply but   clearly.

[Aina Darkrose]

i get ''loggin failed,the system has logged you out,your account will be unavailable until 20-3-2010/and a time,where do i find special questions?

[Irene Muni]

Re-read the OP and the edited Cinnamon's answer. I'm not sure the problem be a ghosted avatar. Maybe a temporal exclusion?

[Irene Muni]

Aina.Darkrose wrote:

 

omg..i waited and you were right.nothing happened,it's still the same,i tried making a ticket but..for some reason it said some error,or maybe i just didnt make it correct,could anyone help me?

Please, read the post. What message error are you reveiving when fill the support ticket.

[Aina Darkrose]

i dont think this will stop until i solve it,i should try the ticket thingy,but idk how,never made one,could you help me?

[Irene Muni]

Are your reading the posts?

Go to Help Portal (https://secure-web32.secondlife.com/my/support/?lang=en-US), click New Ticket submiision, and as I said...

Irene.Muni wrote:

 

What error message are you receiving?

Fill the correct ticket type: Special Questions - Basic Account or  Guest Loguin > Account Issues > I cannot login inworld.

Give you every possible detail, simply but   clearly.

[Aina Darkrose]

i did everything,as far i came is ''account issues'' but i cant do anything there nor click anything or even select anything..i just see account issues and some other problems,nothing more

[Irene Muni]

At the end of that page there is a link: "Click here to submit a ticket".

Probably, if you calm down and read you'll end soon.

[Aina Darkrose]

i know,i am sorry for being a pain,but it's just not working,i clicked on that and it gave some error,idk why and it said about click back and some other stuff,but idont see a box thingy (as one of the tasks were) where i could write or anything,i just see the same options appearing as the first time (account issues and more stuff) i cant click on any of them

[Irene Muni]

Aina.Darkrose wrote:

 

i know,i am sorry for being a pain,but it's just not working,i clicked on that and it gave some error,idk why and it said about click back and some other stuff,but idont see a box thingy (as one of the tasks were) where i could write or anything,i just see the same options appearing as the first time (account issues and more stuff) i cant click on any of them

Ok. Can you see this?

Or can you see this?:

[Aina Darkrose]

phew,i know it was VERY stupid of me to not check the bottom of the page,sorry,.i am just a little pissed at myself and frustrated,i amvery thankful to you,coz i made a ticket thingy,i just hope it's good,when do you think this could be solved now that i made the ticket thing?

[Ansariel Hiller]

Nobody can say how long processing of tickets takes. Maybe you have luck and LL answers within a few hours or you have bad luck and end up waiting for 2 weeks...

[Aina Darkrose]

omg,are they THAT slow? jeeezzzz....

[Ansariel Hiller]

May last 2 tickets: Both almost 2 weeks response time! As premium member!

[Aina Darkrose]

omg are they THAT slow?...ermm..but how will i know when they sloved my problem? via my email?..and if this problem is solved,how can i prevent from this happening again?..by the way,thanks a ton!!!!!!! you helped me alot for so far,now i just have to wait for the ticket thingy.

[Irene Muni]

You will receive a email by any change in your ticket.

[Aina Darkrose]

fair enough,i just hope i dont die in the mean time,thanks alot

[Irene Muni]

Aina.Darkrose wrote:

and if this problem is solved,how can i prevent from this happening again?

If the problem is a ghosted avatar, I don't know any way for prevent that problem.

If you have banned temporalily, probably Suppot will explain you why.

And lie so much meanwhile, RL!: books, streets, movies, friends, sex, kisses, rain, coffes...

[Aina Darkrose]

lie????, as in???

[Irene Muni]

Sorry, sorry, sorry... I'm from Spain, my English is horrible, I have edited my post, sorry.

[Ansariel Hiller]

Argh you did it wrong Irene! The correct phrase is: "Sorry, I'm French Spanish!"