Cant Upload or Save Textures

[Dillon Sapphire]

Hi I am trying to do texturing and such and whenever i try to upload a texture my SL crashes. I am using standard viewer and i am doing things properly. How do i fix this?

here are my computer specs as well

CPU: AMD (Unknown model) (1994 MHz)
Memory: 2814 MB
OS Version: Microsoft Windows Vista Service Pack 2 (Build 6002)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Radeon Xpress 1250
Windows Graphics Driver Version: 8.473-080309a-061295C-Acer
OpenGL Version: 2.1.7414 Release

[Freeman Questi]

Your specs don't seem like they'd be an issue.

Sounds kind of odd what's happening

First thing I wondered is what file format are you uploading

and what size are the files?

[Dillon Sapphire]

im just trying to save a texture from SL to my HDD

[Freeman Questi]

Ok I misunderstood at first, I thought you were bringing a texture you made in photoshop into SL.

 

This one had me stumped, but i did some research and found a Jira issue

about it or something very similar:

https://jira.secondlife.com/browse/VWR-7264

 

I skimmed throught it and found this

 

"Larrie Lane added a comment - 16/Jul/08 03:01 PM - edited

Just to add from what Dove mentions after answering her thread on the forums;

This is appears to be an edatasecurity issue.

edatasecurity is a program that came bundled with the software contained on most new Acer computers/notebooks etc.

The program itself protects files on your computer from unauthorised access using passwards and some clever algorithms.
For some reason (don't ask me why) this program blocks certain aspects of Second Life, known issues are uploads and voice when edatasecurity has been installed.

edatasecurity is not a firewall and/or Anti virus software it is a file mangement suite from what I understand and if not required is best either not installed or uninstalled.

If uninstalling please make sure you have adequate protection in terms of a firewalll and antivirus software, if in doubt then seek advice from your PC/Notebook supplier.

Edit: If someone has knowledge of how edatasecurity works then perhaps they could add how to allow access to those files that it blocks for SL."

 

Any chance you are using edatasecurity?

[Ansariel Hiller]

Are you using SL on an Acer laptop? If yes, check if you are also  running the Acer service application "edataSecurityManagement".  If yes, deinstall that application and it should work again.

[Dillon Sapphire]

actually  i am using an acer, with edatasecurity. ill see if uninstalling it works

[Faubio Alter]

If reloading the viewer software doesn't help then call SL then make out a JIRA. Sounds like an SL problem to me. Of course you might wait awhile before doing any of it, unless this problem has drug on awhile. I'm assuming everything else is working fine. If no,t wel,l then that's another matter all together and we'll need the details.

[Ansariel Hiller]

Did it work?

[Dillon Sapphire]

yup ^^