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Skye Herriat

Can't Change Email Address

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If you are positive that you haven't forgotten to capitalize something or simply used the wrong password, go to the password recovery page. Enter your username and click Send Instructions to have instructions on how to create a new password sent to the email address connected to the account. You'll need to answer the security question you chose when creating your Second Life account. Be sure to check your junk mail/spam folder.

If you can't recall the answer to your security question, just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question.

We apologize in advance that support cannot retrieve passwords. Luckily, this won't be an issue once we reset your security question.


EDIT:  BTW, just in case it isn't obvious ...  The password that LL is asking for is your SL password -- the one that you type to log in here or to go in world --- not your e-mail account's password. 

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If you are positive that you haven't forgotten to capitalize something or simply used the wrong password, go to the password recovery page. Enter your username and click Send Instructions to have instructions on how to create a new password sent to the email address connected to the account. You'll need to answer the security question you chose when creating your Second Life account. Be sure to check your junk mail/spam folder.

If you can't recall the answer to your security question, just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question.

We apologize in advance that support cannot retrieve passwords. Luckily, this won't be an issue once we reset your security question.


EDIT:  BTW, just in case it isn't obvious ...  The password that LL is asking for is your SL password -- the one that you type to log in here or to go in world --- not your e-mail account's password. 

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