I Cannot upload or download textures!

[Elese Faulkes]

Hey all hope you could help me out some....

I Cannot upload any textures to sl from my laptop at all, I also cannot save a snapshot to my hard drive. When trying both these things, SL crashes. I have no problem uploading to the internet say like a photo to facebook. Many people have suggested different things to me that may help but have not and here they are:

Re logging...

clearing cache...

turning off my firewall...

changing the resolution on said images...

Try both things in another sim....

None of the above have worked. I also have a desktop pc with sl on it and its on the same internet connection (cable) with no issues at all.....anyone with any help would be most appeciated.

Thanks & best wishes Elese

[Ansariel Hiller]

Hi Elese!

Are you using SL on an Acer laptop? If yes, check if you are also running the Acer service application "edataSecurityManagement". If yes, deinstall that application and it should work again.

[Ellla McMahon]

Elese, if your have an Acer laptop, please see the replies on this Question Crashing using Vista when I try to upload images, is there a fix?

If it's not an Acer, is this problem specific to a particular Region ?

[Elese Faulkes]

Oh I have SUCCESS!! WooHoo

Thanks so very both Ansariel & Ella for your kind help, I uninstalled the eDataSecurity Management from my Acer laptop and have just upload my first texture to sl on it, then saved a snapshot to my hard drive..I can't thank you enough..

VERY best wishes Elese