locked account

[Mel Crazyboi]

i logged out of sl friday night as normal , saturday morning  i try 2 log in and get a message asking if i have problems with password ,,if so call this toll free number ,,,,, no chance of that from the uk .

i issue a ticket to ll a week later i get an email saying thanks my ticket has been passed of and work is in progress some 1 will b intouch asap

this was over 2 weeks ago ,,, no reason 4 me being locked out , no anything ,,,, how long is asap ,,, and or any ideas why i should get locked out with no reason ?

[Ellla McMahon]

Hello Mel, from Support front page, here's the local Toll-Free numbers, including UK

Our Billing team is available 24 hours a day, seven days a week.

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Local Toll-Free numbers

France: 0805.101.490

Germany: 0800.664.5510

Japan: 0066.33.132.830

Portugal: 800.814.450

Spain: 800.300.560

UK: 0800.048.4646

Support is in English Only

[Mel Crazyboi]

only problem is ,,, yes they can tell me my account is locked , they can sort out billing ,,, but thats it they cant say why its locked or do anything about it

[Doover Oh]

Hi Mel.....only thing i can think is maybe go to your s/l account and try changing your password....then try to log in with that ...remember to click the "remember me " box .....hope this may work for you

[Daria Afterthought]

UNDERAGE BAN

 

Fo shizz, you probably got underage banned, if you are an adult, send them some proof of identity, if you are an underage, gb2teen grid.

[Mel Crazyboi]

tryed everything mentioned n still nothing

[Ellla McMahon]

I would re-contact Support and ask them for an update on your Ticket.

[Mel Crazyboi]

thanks every 1 for your ideas

turns out my 1st name was offensive just waiting 4 LL to change it for me

once again thanks 4 all you're support