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No action taken on multiple harrassment abuse reports filed


Savaj Laryukov
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Time to take it to your attorney.  what he is doing is slander of your name and your real life, he is taking it out of second life to other areas of the internet which will eventually affect you later on, so now is the time to stop it  by taking action against him.  Your attorney can supoena his RL name from the LLs, you need to get the ball rolling or it is going to roll back on you and bury you

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There isn't a solution, but remember that you can log a complaint about the support reveiced.


First of all, we're sorry you did not find your support experiencesatisfactory, and we'll do our best to make it right. In order to log acomplaint about our Support Services, you need to submit a ticketthrough the Support Portal. In the Ticket Type dropdown list, select Feedback (Knowledgebase, Support service), and from the Feedback dropdown, select I have a complaint about the support that I received. We will answer your complaint within five working days.

64px-KBnote.png Note:Please be aware that if you select a preferred language that is notEnglish, it might take us longer to answer, as we might need to getyour ticket translated before we can provide an answer.

The following topics will not be considered as complaints and will be automatically closed:

  • Abuse report appeals. To appeal an abuse report, please follow the instructions outlined in this article. Abuse appeal decisions are final and will not be reviewed.
  • Accounts placed on hold for fraud investigations.

Once you've provided us with detailed information about yourproblem, we will work to resolve the matter to your satisfactionfairly, efficiently, and promptly. When we have resolved yourcomplaint, we will contact you to confirm details of the action we havetaken. If you are not satisfied after receipt of this detailedresponse, please contact us again to discuss any remaining outstandingmatters.

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It's time to act independantly of Linden Lab.

If you live in the uk, find yourself a decent solicitor and grab the first half hour free. Make notes on each incident and take it with you. This will enable the solicitor to quickly read and see each issue without you having to relate the story (which takes longer).

If you have house insurance with legal cover, take the insurance policy with you. This may fund any action you have to take against this person. You may need proof of income also, ask when you make the appointment.

This is harassment, going down the defamation route may be harder than harassment. I'm also pretty certain that legal aid is rarely awarded for defamation cases, but the solicitor will advise you accordingly.

It appears that LL is failing to address your legitimate complaints. Contact LL and ask for their legal dept. Inform them that your solicitor wishes to contact them in relation to a series of incidents which have now become very serious. Get the person's name that you speak to and keep a note of what was said during the conversation. Make sure you stress to them just how much this is affecting your life, be it SL or RL.

Sometimes a phone call to the right dept can have the desired effect, but there are no guarantees.

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As others have mentioned it is time to get RL solicitors or the police involved.

It seems like this person actually knows you in RL so it should be easy to track and file charges - here in Australia it would be described as misuse of a telecommunications device (something like that anyway).

If you have kept copies of everything this person has done - screen shots are a better bet than notecards as we all know they can be doc'd, these will help your case.

You could also sue LL for failure of duty of care - considering you have reported incidents and the harassment has continued and they have failed to act accordingly and address the abuse.

This may seem far fetched but as their own TOS has been breeched and they have failed to protect you - they have failed  and are now accountable.

It should be free to see a solicitor for the first time and make sure you find a solicitor that deals with the internet and speak to police that are connected to the internet task force not the local police. A solicitor or police that have no dealings with internet laws and policies will not understand what law this person is breaking.

 

Good luck

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I feel for you i really do, i suffered with a nut case similar to ths and it went on for over 3 years and Linden did nothing to help even though this freak managed to get all my personal information and a photo of my kids and threatened to post the pic and details on porn sites then come cut all our throats. I was scared out of my mind and all Lindens seem to come out with was Create a New Account. I had alreay made several new accounts but the nut case alway found me via friends. Lindens didnt help at all and didnt seem to think it was serious even though myself and several others filled complaint after complaint.

I took things into my own hands eventually and contacted the police who then dealt with the situation. Lindens Lab could surely ban the isp of these people that seem to go out of their way to cause hurt and upset to others.  A few days ban to an individual that is doing physcho things like this isnt harsh enough and they just ceate alts anyway. The guy I had issues with had approx 20 alts and probably more I didnt know about.

I wish u all the luck in the world and hope that you can resolve this problem quickly.

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What a dirtbag, Idiots like this seem to think they can get away it ever time. I agree with everybody you should take this to some one outside SL. Not to say LL is not taken it seriously, it's complicated to track some one down on a site like this, it take time to collect evidence against the dirtbag. What he is doing is illegal, i don't know what federal laws he is breaking. but kick the idiot where it hurts then see if he find it funny then. 

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Call the police have all the evidence to show them, if you are in the US you may also want to call the FBI.  This is a very very serious situation   Some will say I am being an alarmist but after 8 years running from a stalker I know what I'm talking about.  With all that said I am a bit concerned that you continue to be on SL, I would advise you to seek out a battered womens program to help you deal with the situation a "support ticket" isn't going to stop this person nor is banning them it is unfortunate but if you are frightened I would strongly urge you to leave SL.

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Savja,

I totally feel for you.

I myself am in the same situation.  Mutiple reports have been filed by me and my partner.  Both of us continue to be attacked by a person also using mutiple alts.

This person has gone as far as to distribute rl information(including rl work and legal info)......and this person has now resulted to contacting me at my rl work.

This person has harrassed us within our rental home.  The only saving grace is a VERY understanding sim owner.  If he(sim owner) is on we IM him and that alt is banned immediately no questions asked.  This person has even taken pics of us by perving cam into our home and distributing to people we know.

I won't go on with all that has happened.....would take too long.

I think it is shameful that Linden Labs will do nothing about enforcing their own TOS especially when it relates to disclosure of rl info.  We live in an adult sim so this person needs to age verify every alt used.....can't be too hard to connect the dots.

LINDEN LABS IF ANY OF YOUR STAFF MONITOR THESE THREADS IT'S TIME YOU SHOW YOU EVEN KNOW WHAT YOUR TOS SAYS AND DO SOMETHING ABOUT IT.  AND IT'S TIME TO STOP HIDING BEHIND PRIVACY RULES THAT PROTECT THE OFFENDER AND AT THE VERY LEAST LET PEOPLE KNOW WHO FILE COMPLAINTS THAT SOMETHING HAS BEEN DONE.....NOT JUST SOME STUPID STOCK E-MAIL AND THEN JUST IGNORE PEOPLE WHO ARE TRUELY BEING HARRASSED.  WHAT PEOPLE LIKE MYSELF AND SAVJA EXPERIENCE IS NOT THE RUN OF THE MILL RANDOM GRIEFING......IT IS STALKING AND HARRASSMENT.........THOSE TYPE OF REPORTS NEED TO BE TAKEN SERIOUSLY AND FAST TRACKED FOR QUICK RESOLUTION.  BUT NOT LIKE LINDEN LABS REALLY CARES.

Yes as you can all tell I am fed up......an e-mail at rl work from a  sl stalker put me over the edge.

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So sorry to hear about this Savaj, sadly this kind of thing is fairly common these days with many online social platforms.  As others have rightly said here though you need to take this to the authorities offline.  The Lindens are not able to get involved in this type of situation generally unless an outside agency requests it and this is generally true for most service providers.  They will happily comply, providing what RL details they have on file, access history etc. to the agency requesting them.  This may seem that the service provider is being unhelpful but really it isn't, it's a simple code of practice as this needs to be between them and the authorities.  Granted perhaps this could be better communicated sometimes but it can be hard for a SP to differentiate whether a complaint is real and justified or the result of emotions running high, it's not their job to do so, that's what the authorities and legal system are for.

Harassment, abuse and threats to you/your family are taken seriously by the authorities as these are criminal offences and in many territories do carry stiff penalties for those committing them.

Of course the real problem is trust, it's so easy to make connections with people in spaces such as SL, Social Networks etc., my personal advice is unless you are 110% confident you can really trust people you meet through this or any other medium, or indeed already know them well in real life, don't share anything that gives any real insight in to your private life.  The risk of harassment, stalking, abuse of trust, identity theft etc. is very real and is the fastest growing area of crime the world over.  You can't be 100% safe, just 100% cautious.  It's a sad situation but just a fact of life.

I hope you're situation gets sorted out quickly Savaj and that the person inflicting this misery on you and ultimately those around you gets to really reflect on and understand what they've done.

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my real life picture in which he photoshopped a bullet hole in my head.
Seriously, if this is accurate especially the quoted part any linden that may have reviewed this situation and saw that photo and ignored it should be fired without hesitation. Second call the police have them contact Linden Labs a photo like that is the same as a death threat. Now when Linden Labs ignores something like that, its just beyond disgusting and pretty much criminal neglect. Bad customer service is one thing but ignoring a clear communcation of a death threat is 1000% unexceptable. Again hell with Linden Labs. They are not the authorities contrary to popular belief. For the most part they are a kids working in cubicals. Just contact the police if that what it takes and press charges for a death threat.
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Hey ive been i Federal Law Enforcement 20 years if you are in USA contact contact the FBI ask for thier Cyber Crimes section, or Internert crimes section have all chat logs ready to fax to them maybe you will get someone that takes this seriou, this is totally wrong i never said this smiles but they are people here in sl that can make his life a walking hell ( against TOS lol) but something has to be done fast.

Best wishs, Shock

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While I find all of this distrurbing and disgusting, and I myself have been through it, but I just have to ask....

* Created an alt, filling the accompanying profile with my home address and my real life picture in which he photoshopped a bullet hole in my head.   HOW DID HE GET YOUR RL PICTURE AND HOME ADDRESS?* Editted and an totally fabricated IMs, causing me to be banned on parcels that I have never even have set foot on.   IF YOU HAVE NEVER BEEN THERE, HOW DO YOU KNOW YOU HAVE BEEN BANNED?* Posted URLs to my websites.   DO YOU MEAN HE POSTED INFORMATION ONTO YOUR WEBSITES, IN WHICH CASE HOW DID HE GAIN ACCESS?  OR DO YOU MEAN HE IS GIVING    OUT THE URL TO YOUR WEBSITE?  (why would that be bad?)* Distributed notecards with names of people and claimed were my alts.   THIS ONE IS STUPID AND A WASTE OF TIME.* Created groups with a name containing a portion of my RL name, like W____hole.   AGAIN, HOW DOES HE KNOW YOUR RL NAME? * Told friends that I have been forced to move because I lost my RL home.   IF THEY ARE YOUR FRIENDS THEY WOULD MUTE HIM.* And last night, he distributed a notecard with the web address for the Sexual Offender's Registry in my local area, insinuating that I am on it  HOW DOES HE KNOW WHERE YOU LIVE?

 

Also, Anne stated ".....an e-mail at rl work from a  sl stalker put me over the edge."  WHY WOULD YOU GIVE OUT RL INFORMATION?

It truely amazes me that people give out their RL information.  If you met someone in a bar, would you share your home address? 

Of course not, so why do it here?

There are too many whack-jobs in the world today, plus if law enforcement can't keep up with them, then how can you expect LL to do so?

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The guy could have hacked her account or something... Whether it be on the LL website, or somehow found out who she is and just obsessed over it...

Or the person might actually know her IRL and be just crazy enough to do this stuff on SL because he thinks he could get away with it on a game.


My reccommendation to the OP is to follow what others have said: lawyer up, get the cops involved, and track this lunatic down and get some RL justice out of it. Linden Labs isn't going to do anything unless you sue THEM for letting it go on even after so many ARs and support tickets.

To the OP: This stalker guy is asking for some serious RL trouble. If it were me in your shoes I'd be hunting the guy down myself and bringing some self-appointed justice on him. But the safest and most legal way is to get cops and lawyers involved. I wish you good luck and swift justice against this idiot.

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First of all, thank you all for the great options to explore. It's a shame that one needs to pursue these options and Linden Lab simply ignores the official channels of resolving these matters.


To answer some of the questions, I have no idea where he initially got my name.  The picture he got off my MySpace page. I have since removed all pictures. I know I am banned at this club that is opening soon because when I TPed to the location I was greeted by red ban lines AND he flaunted the fact that "he got me banned." As far as him giving out my website URLs, that is real world information and if I want it distributed here, I will do it personally. It is not for him to do. I did NOT give out my real world information.

This idiot also went so far as to research the ancestry of the community I live in and accuse me of being of some other guy because he had German language on his profile and the majority of my community is made up of people of German ancestry... Totally moronic, but that is the kind of pathetic loser I am dealing with.

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No, you're dealing with several idiots actually.

Being a club manager I can't imagine banning ANYONE from a club, cause someone else told me to.  I mean how weak of a club owner or manager who does that... as a manager I'd be banning the person causing drama, not the victim of said drama.  LOL banning people before the club even opens without having done a thing wrong or said a word, there's a wise business strategy... and people wonder why some clubs don't last 2 months.

Meh, their epic fail is my gain.  Are you sure you were banned as opposed to banlines simply the result of the club not being open yet?

The only reason this idiot is succeeding is because there are bigger idiots buying into it.

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Ever heard of the saying...... Those who live in glasshouses shouldnt throw stones????


Thats a lot of allegations there.....shouldnt one be proving thse claims about someone before bringing their drama to yet another forum to do with this beautiful 3d world we all choose to live in in peace, harmony and tranquility?


peace out....

 

Happy SL'in

The Abraxxas Twine

<grins>

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I have no axe to grind at all. Nor am i friends with abraxxas. I just wish the blogs werent used for nonsense. I have many people behind me that know the real situation and thats fine by me. I will not use the helpfulness of the blog sites to continue more drama thats already unneeded. Maybe being on the other side of things you can realize how you've hurt so many in the past. The blog is to help people and the only people i care about the truth are lindens themselves, and if they want proof they have all chat at their fingerprints, i have nothin to deny nor proof.

To all still reading, please end the tyrant now cause it will forever go on and i wish you all a very happy and safe new year.

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