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Dixie7
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Hi Dixie,

You should contact "billing support" i think :

Contacting Linden Lab billing support

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers:

  • US/Canada: 800-294-1067
  • France: 0805-101-490
  • Germany: 0800-664-5510
  • Japan: 0066-33-132-830
  • Portugal: 800-814-450
  • Spain: 800-300-560
  • UK: 0800-048-4646
  • Brazil: 0800-762-1132

Long distance (not free): 703-286-6277

Billing Support is available twenty-four hours a day, seven days a week in the US, UK, and Canada and 7 days a week in all other countries listed above.

( Billing Support )

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Hi Dixie,

You should contact "billing support" i think :

Contacting Linden Lab billing support

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers:

  • US/Canada: 800-294-1067
  • France: 0805-101-490
  • Germany: 0800-664-5510
  • Japan: 0066-33-132-830
  • Portugal: 800-814-450
  • Spain: 800-300-560
  • UK: 0800-048-4646
  • Brazil: 0800-762-1132

Long distance (not free): 703-286-6277

Billing Support is available twenty-four hours a day, seven days a week in the US, UK, and Canada and 7 days a week in all other countries listed above.

( Billing Support )

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Dixie,

Did you in fact use the LindeX to make your purchase? Link below:

https://secondlife.com/my/lindex/buy.php

If you did, did you place a Market Buy? These are immediate and rarely fail to complete.

The reason I ask is that sometimes people will make a Limit Buy which can take a while to fulfil if the requested rate of exchange is not offered by anyone. In the case of a Limit Buy your CC or PP is billed and the USD balance of your account is increased and held in escrow until that Limit Buy's terms are met. You may cancel the Limit Buy if this is the issue. Canceling returns the USDs in escrow to your USD balance and you can then use them to make a Market Buy immediately.

If you did not use the LindeX to purchase the Lindens then you need to take this issue up with the 3rd party Linden Exchange you used.

 

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