Unable to TP to adult sims now with new viewer

[Bambi Sigall]

Since I downloaded the new mandatory viewer yesterday, I've been unable to TP to adult sims -- PG sims work fine. I checked that I have Adult, Mature & PG checked in my preferences, then went back and even re-validated my adult status, even though I'd done that months ago.What could possibly be going on here???

Help!!!

(and thanks!)

Bambi Sigall

[Ellla McMahon]

Hello Bambi, please see the Land Access section in this article in Second Life Knowledge Base Linden Lab Official:What are the different types of Account Verification?

If you contact the Land owner and there's no restriction to your access then you will need to submit a Ticket with Support at http://support.secondlife.com/ or contact the Billing Team, the telephone numbers are on the front Support page.

Hope this helps

[Bambi Sigall]

Thanks Ellla, but this has to be viewer related. I visited all of these clubs the day before, and I was age verified months ago, and re- age verified last night to be sure.

I did put a ticket in last night, but since I don't have concierge level support any more, and got rid of my Premium account, I'm not holding out high hopes for it to get responded to, any time soon ;-(

Is there an alternative viewer someone can recommend? I'd go that way too, if I need to.

[Lindal Kidd]

Greenlife Emerald viewer.  Get it at http://www.modularsystems.sl

[Ellla McMahon]

Hello Bambi, can you give a SLURL and the error message you see, of one of the Clubs that you cannot access ?

It's possible that your User settings were corrupted during the Upgrade. You can reset to default settings, without reinstalling Second Life, by

.. moving all of your existing settings files to a different, temporary directory.  Next time Second Life starts, it will create a new, default set of settings files. Your settings files can be found in the following location:

* On Windows: C:\Documents and
  Settings\\Application Data\SecondLife\user_settings

* On Mac OSX: /Users//Library/Application Support/SecondLife/user_settings

[Bambi Sigall]

Ellla, here's a SLURL: http://slurl.com/secondlife/Viana%20Islands%20E/203/165/646

and error msg:

Could not teleport. Sorry, but the system was unable to complete your teleport request in a timely fashion. Please try again in a few minutes.

The corrupted files seem a likely candidate -- I'll try that next.

 

Thanks!

[Shannon Danick]

Thats been happening to me a lot lately too, even in PG sims. Its clearly a LL server issue, they just won't admit it.

[Ellla McMahon]

Aah,  that Error message relates to teleporting issues and while Maturity Settings can be a cause, its not the only one.

Have you tried the suggestions in the Knowledge Base article and video ? I'm having trouble teleporting and Troubleshooting teleporting

It's often a scripted attachment which is affecting your movement.

Please also check your network connection How do I check for packet loss (network lag)? and see this article for How can I improve performance ?

[Bambi Sigall]

My ticket was dealt with in record time (thank you LL!). He reset my adult verification settings, and suggested I remove all my attachments, then log out and in. I did that and it worked!

Thanks for the suggestions, Ellla -- you were spot on!. :-)