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account help question,


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Hello Ines, if you wish to contact Linden Lab by telephone there's a list of Local Toll-free numbers on the main Support Portal http://secondlife.com/support/

 

If you have a non-technical issue with your account you can also call our Billing team at:

Toll-Free (US/Canada)
800.294.1067
Long Distance
703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers

France: 0805.101.490

Germany: 0800.664.5510

Japan: 0066.33.132.830

Portugal: 800.814.450

Spain: 800.300.560

UK: 0800.048.4646

Support is in English Only

You can also Submit a Ticket with Support at http://secondlife.com/support/

 

Basic account holders and Guests can submit tickets for the following issues:


  • I have a password problem: Please give as much specific information as you can, including the text from any error messages.
  • I can't login inworld with my account: Please give as much specific information as you can, including the text from any error messages.

 

From Knowledge Base article Ticket Types 

 

Hope this helps

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