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AnnariaB

Firestorm Install Issue

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I was having problems with second life so I tried to uninstall and reinstall Firestorm but everytime I try to reinstall I get this message. I don't what what the problem is. 

 

 

error message.jpg

Then the "log file" lists all this:

[2A3C:2A40][2014-04-12T12:27:02]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\ProgramData\Package Cache\{9cbe51c5-a36b-4708-96a0-a57005458010}\Phoenix-FirestormOS-Releasex64-4-6-1-40478_Setup.exe, cmdline: '/modify'
[2A3C:2A40][2014-04-12T12:27:02]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Firestorm\'
[2A3C:2A40][2014-04-12T12:27:02]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Rachel\AppData\Local\Temp\Firestorm_x64_20140412122702.log'
[2A3C:2A40][2014-04-12T12:27:02]i052: Condition 'VersionNT >= v6.0' evaluates to true.
[2A3C:2A40][2014-04-12T12:27:02]w055: Could not load or read state file: C:\ProgramData\Package Cache\{9cbe51c5-a36b-4708-96a0-a57005458010}\state.rsm, error: 0x80070002.
[2A3C:2A40][2014-04-12T12:27:02]i000: Setting string variable 'WixBundleName' to value 'Firestorm x64'
[2A3C:2A40][2014-04-12T12:27:02]i100: Detect begin, 3 packages
[2A3C:2A40][2014-04-12T12:27:02]i101: Detected package: vcredist_x86, state: Absent, cached: Complete
[2A3C:2A40][2014-04-12T12:27:02]i101: Detected package: vcredist_x64, state: Absent, cached: Complete
[2A3C:2A40][2014-04-12T12:27:02]i101: Detected package: Setup, state: Present, cached: Complete
[2A3C:2A40][2014-04-12T12:27:02]i199: Detect complete, result: 0x0
[2A3C:2A40][2014-04-12T12:27:03]i200: Plan begin, 3 packages, action: Repair
[2A3C:2A40][2014-04-12T12:27:03]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86
[2A3C:2A40][2014-04-12T12:27:03]i000: Setting string variable 'WixBundleLog_vcredist_x86' to value 'C:\Users\Rachel\AppData\Local\Temp\Firestorm_x64_20140412122702_0_vcredist_x86.log'
[2A3C:2A40][2014-04-12T12:27:03]i000: Setting string variable 'WixBundleRollbackLog_vcredist_x86' to value 'C:\Users\Rachel\AppData\Local\Temp\Firestorm_x64_20140412122702_0_vcredist_x86_rollback.log'
[2A3C:2A40][2014-04-12T12:27:03]w321: Skipping dependency registration on package with no dependency providers: vcredist_x64
[2A3C:2A40][2014-04-12T12:27:03]i000: Setting string variable 'WixBundleLog_vcredist_x64' to value 'C:\Users\Rachel\AppData\Local\Temp\Firestorm_x64_20140412122702_1_vcredist_x64.log'
[2A3C:2A40][2014-04-12T12:27:03]i000: Setting string variable 'WixBundleRollbackLog_vcredist_x64' to value 'C:\Users\Rachel\AppData\Local\Temp\Firestorm_x64_20140412122702_1_vcredist_x64_rollback.log'
[2A3C:2A40][2014-04-12T12:27:03]i000: Setting string variable 'WixBundleLog_Setup' to value 'C:\Users\Rachel\AppData\Local\Temp\Firestorm_x64_20140412122702_2_Setup.log'
[2A3C:2A40][2014-04-12T12:27:03]i201: Planned package: vcredist_x86, state: Absent, default requested: Repair, ba requested: Repair, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: None
[2A3C:2A40][2014-04-12T12:27:03]i201: Planned package: vcredist_x64, state: Absent, default requested: Repair, ba requested: Repair, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: None
[2A3C:2A40][2014-04-12T12:27:03]i201: Planned package: Setup, state: Present, default requested: Repair, ba requested: Repair, execute: Repair, rollback: None, cache: No, uncache: No, dependency: Register
[2A3C:2A40][2014-04-12T12:27:03]i299: Plan complete, result: 0x0
[2A3C:2A40][2014-04-12T12:27:03]i300: Apply begin
[2BC0:2BC4][2014-04-12T12:27:07]i360: Creating a system restore point.
[2BC0:2BC4][2014-04-12T12:27:07]i361: Created a system restore point.
[2BC0:2BEC][2014-04-12T12:27:08]i304: Verified existing payload: vcredist_x86 at path: C:\ProgramData\Package Cache\372D9C1670343D3FB252209BA210D4DC4D67D358\vcredist_x86.exe.
[2BC0:2BEC][2014-04-12T12:27:09]i304: Verified existing payload: vcredist_x64 at path: C:\ProgramData\Package Cache\B330B760A8F16D5A31C2DC815627F5EB40861008\vcredist_x64.exe.
[2BC0:2BEC][2014-04-12T12:27:10]e000: Error 0x800b0101: Failed authenticode verification of payload: C:\ProgramData\Package Cache\{AE95756B-F1AE-444E-9714-35E851340FDA}v4.6.40478\Phoenix-FirestormOS-Releasex64-4-6-1-40478_Setup.msi
[2BC0:2BEC][2014-04-12T12:27:10]e000: Error 0x800b0101: Failed to verify signature of payload: Setup
[2BC0:2BEC][2014-04-12T12:27:10]e310: Failed to verify payload: Setup at path: C:\ProgramData\Package Cache\{AE95756B-F1AE-444E-9714-35E851340FDA}v4.6.40478\Phoenix-FirestormOS-Releasex64-4-6-1-40478_Setup.msi, error: 0x800b0101. Deleting file.
[2BC0:2BEC][2014-04-12T12:27:10]e000: Error 0x80070002: Failed to find payload: Setup in working path: C:\Users\Rachel\AppData\Local\Temp\{9cbe51c5-a36b-4708-96a0-a57005458010}\Setup and unverified path: C:\ProgramData\Package Cache\.unverified\Setup
[2BC0:2BEC][2014-04-12T12:27:10]e000: Error 0x80070002: Failed to cache payload: Setup
[2A3C:06B4][2014-04-12T12:27:10]e314: Failed to cache payload: Setup from working path: C:\Users\Rachel\AppData\Local\Temp\{9cbe51c5-a36b-4708-96a0-a57005458010}\Setup, error: 0x80070002.
[2A3C:06B4][2014-04-12T12:27:10]e349: Application requested retry of payload: Setup, encountered error: 0x80070002. Retrying...
[2A3C:06B4][2014-04-12T12:27:10]i336: Acquiring container: WixAttachedContainer, copy from: C:\ProgramData\Package Cache\{9cbe51c5-a36b-4708-96a0-a57005458010}\Phoenix-FirestormOS-Releasex64-4-6-1-40478_Setup.exe
[2A3C:06B4][2014-04-12T12:27:10]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\ProgramData\Package Cache\{9cbe51c5-a36b-4708-96a0-a57005458010}\'
[2A3C:238C][2014-04-12T12:27:10]e000: Error 0x80004005: Failed to extract all files from container.
[2A3C:06B4][2014-04-12T12:27:10]e000: Error 0x80004005: Failed to wait for operation complete.
[2A3C:06B4][2014-04-12T12:27:10]e000: Error 0x80004005: Failed to open container.
[2A3C:06B4][2014-04-12T12:27:10]e000: Error 0x80004005: Failed to open container: WixAttachedContainer.
[2A3C:06B4][2014-04-12T12:27:10]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Users\Rachel\AppData\Local\Temp\{9cbe51c5-a36b-4708-96a0-a57005458010}\308A2935D2AD1158B90CBB29E288EA43DEB17E09, error: 0x80004005.
[2BC0:2BEC][2014-04-12T12:27:10]i351: Removing cached package: vcredist_x64, from path: C:\ProgramData\Package Cache\B330B760A8F16D5A31C2DC815627F5EB40861008\
[2BC0:2BEC][2014-04-12T12:27:10]i351: Removing cached package: vcredist_x86, from path: C:\ProgramData\Package Cache\372D9C1670343D3FB252209BA210D4DC4D67D358\
[2A3C:2A40][2014-04-12T12:27:10]e000: Error 0x80004005: Failed while caching, aborting execution.
[2A3C:2A40][2014-04-12T12:27:10]i399: Apply complete, result: 0x80004005, restart: None, ba requested restart: No

 

 

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I tried to do the "clean install" but I could not locate any of the files it wanted me to delete. I went through the steps to show the hidden files and tried filliing in my username into the search address and all kinds of variations. Nothing came up. I tried reinstalling again but I got the same error message. 

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I also ran into the same problem after a clean install.  This did include unhiding files under the Windows 7 x64 AppData directory tree.  I repeated the problem through a second attempt after going to the extent of using regedit to strip all references to Firestorm and Secondlife.

Why not create a version that has an automated clean install option?  This issue appears to be impacting multiple users.  I know I will end up going back to the older version of the client and remain on it until forced to upgrade, barring an announcement for a new and improved version that addresses the installer problems.

[1348:0984][2014-04-12T11:51:34]i001: Burn v3.7.1224.0, Windows v6.1 (Build 7601: Service Pack 1), path: M:\Incoming\Phoenix-FirestormOS-Releasex64-4-6-1-40478_Setup.exe, cmdline: ''
[1348:0984][2014-04-12T11:51:34]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Firestorm\'
[1348:0984][2014-04-12T11:51:34]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\CERRID~1\AppData\Local\Temp\Firestorm_x64_20140412115134.log'
[1348:0984][2014-04-12T11:51:34]i000: Setting string variable 'WixBundleOriginalSource' to value 'M:\Incoming\Phoenix-FirestormOS-Releasex64-4-6-1-40478_Setup.exe'
[1348:0984][2014-04-12T11:51:34]i052: Condition 'VersionNT >= v6.0' evaluates to true.
[1348:0984][2014-04-12T11:51:34]i000: Setting string variable 'WixBundleName' to value 'Firestorm x64'
[1348:0984][2014-04-12T11:51:34]i100: Detect begin, 3 packages
[1348:0984][2014-04-12T11:51:34]w120: Detected partially cached package: Setup, invalid payload: Setup, reason: 0x80070570
[1348:0984][2014-04-12T11:51:34]i101: Detected package: vcredist_x86, state: Absent, cached: None
[1348:0984][2014-04-12T11:51:34]i101: Detected package: vcredist_x64, state: Absent, cached: None
[1348:0984][2014-04-12T11:51:34]i101: Detected package: Setup, state: Absent, cached: Partial
[1348:0984][2014-04-12T11:51:34]i199: Detect complete, result: 0x0
[1348:0984][2014-04-12T11:51:36]i200: Plan begin, 3 packages, action: Install
[1348:0984][2014-04-12T11:51:36]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86
[1348:0984][2014-04-12T11:51:36]i000: Setting string variable 'WixBundleLog_vcredist_x86' to value 'C:\Users\CERRID~1\AppData\Local\Temp\Firestorm_x64_20140412115134_0_vcredist_x86.log'
[1348:0984][2014-04-12T11:51:36]i000: Setting string variable 'WixBundleRollbackLog_vcredist_x86' to value 'C:\Users\CERRID~1\AppData\Local\Temp\Firestorm_x64_20140412115134_0_vcredist_x86_rollback.log'
[1348:0984][2014-04-12T11:51:36]w321: Skipping dependency registration on package with no dependency providers: vcredist_x64
[1348:0984][2014-04-12T11:51:36]i000: Setting string variable 'WixBundleLog_vcredist_x64' to value 'C:\Users\CERRID~1\AppData\Local\Temp\Firestorm_x64_20140412115134_1_vcredist_x64.log'
[1348:0984][2014-04-12T11:51:36]i000: Setting string variable 'WixBundleRollbackLog_vcredist_x64' to value 'C:\Users\CERRID~1\AppData\Local\Temp\Firestorm_x64_20140412115134_1_vcredist_x64_rollback.log'
[1348:0984][2014-04-12T11:51:36]i000: Setting string variable 'WixBundleRollbackLog_Setup' to value 'C:\Users\CERRID~1\AppData\Local\Temp\Firestorm_x64_20140412115134_2_Setup_rollback.log'
[1348:0984][2014-04-12T11:51:36]i000: Setting string variable 'WixBundleLog_Setup' to value 'C:\Users\CERRID~1\AppData\Local\Temp\Firestorm_x64_20140412115134_2_Setup.log'
[1348:0984][2014-04-12T11:51:36]i201: Planned package: vcredist_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[1348:0984][2014-04-12T11:51:36]i201: Planned package: vcredist_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[1348:0984][2014-04-12T11:51:36]i201: Planned package: Setup, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1348:0984][2014-04-12T11:51:36]i299: Plan complete, result: 0x0
[1348:0984][2014-04-12T11:51:36]i300: Apply begin
[1348:0984][2014-04-12T11:51:36]e000: Error 0x80070020: Failed to create engine file at path: C:\Users\CERRID~1\AppData\Local\Temp\{9cbe51c5-a36b-4708-96a0-a57005458010}\.be\Phoenix-FirestormOS-Releasex64-4-6-1-40478_Setup.exe
[1348:0984][2014-04-12T11:51:36]e000: Error 0x80070020: Failed to copy engine: 'M:\Incoming\Phoenix-FirestormOS-Releasex64-4-6-1-40478_Setup.exe' to working path: C:\Users\CERRID~1\AppData\Local\Temp\{9cbe51c5-a36b-4708-96a0-a57005458010}\.be\Phoenix-FirestormOS-Releasex64-4-6-1-40478_Setup.exe
[1348:0984][2014-04-12T11:51:36]e000: Error 0x80070020: Failed to cache engine to working directory.
[1348:0984][2014-04-12T11:51:36]i399: Apply complete, result: 0x80070020, restart: None, ba requested restart: No

 

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My fix for this issue pending release of a repaired x64 client install package was:

*** Download the 32-bit client and install it on my Windows 7 x64 system - logged in now and client verified operational ***

 

There is apparently a bug in the x64 installer creating this error (open to another explanation, though it sure smells like a bug).  Ironic and *rather sad*.

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AnnariaB wrote:

I was having problems with second life so I tried to uninstall and reinstall Firestorm but everytime I try to reinstall I get this message. I don't what what the problem is.

First, see if something on this page will help... link.  If not, try installing the 32bit version instead and getting in touch with the support group.  I've seen quite a few people say in the support group that for some reason, even though they were able to use the beta 64bit version, they simply couldn't get the release 64bit one to work.  Of course, what they've experienced may be unrelated to your issue, which is why I suggest you contact support.

Good luck ...Dres

P.S. According to the Firestorm blog, there may be a release coming up soon.  It'll be talked about at their Q&A today... link.

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well, it is back now (version 4.6.7.42398). I have the same error.

I did the clean install and trying to install the 64bit version.

 

edit: just redownloaded the binary and it worked. I guess the file was corrupted or something.

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