Jump to content
  • 0
Sign in to follow this  
ThelmaAline Brandi

problems with buying lindens

You are about to reply to a thread that has been inactive for 2357 days.

Please take a moment to consider if this thread is worth bumping.

Question

  • 0

The immediate solution is to buy your L$ through one of the Authorized Resellers.  You may have to pay a slightly higher exchange rate than on the LindeX, but those are all trustworthy sites that may solve your problem more quickly.

You didn't say why you cannot change your card on your dashboard, so let me give you the laundry list of usual possibilties:

  • You entered the credit card number incorrectly.
  • You did not enter the billing address or entered it incorrectly. It should be the same address that appears on your bill.
  • You did not enter the name on the card or entered differently from how it appears on the card.
  • The credit card is not in the list of accepted payment methods (see http://community.secondlife.com/t5/English-Knowledge-Base/Billing/ta-p/700037#Section_.3)
  • You did not enter the CVV (3 digits on the back, or 4 digits on the front for AmEx) or entered it incorrectly.
  • The card is expired, or the expiration date was entered incorrectly.
  • There are no funds available on the credit card to validate it. We send a US$1.00 authorization to ensure that a credit card is valid. This is not a billing, but the card must have at least US$1.00 available on it to pass validation.
  • Your monthly payment limit is reached, and/or your bank is not authorizing any more transactions.
  • The issuing bank has not pre-approved transactions with Linden Research, Inc. Contact the issuing bank to resolve the problem.
  • If you are outside the US, your card may not be set up for international/overseas transactions (this is very common with Visa Electron).
  • A common cause of payment method failure is the use of unsupported card types. At this time, the majority of prepaid cards are not compatible with our system, even if they bear the VISA/AMEX/Mastercard logo. This includes cards purchased at retail stores, rechargeable credit cards, and bank-issued check cards.

If none of the above applies, contact your credit card provider to determine the cause.

You may also contact Linden Lab Billing Support.

One final possibility...... You may just have a problem with your web browser.  Try clearing its cache, turning off AdBlock Plus if you have it, or using a different web browser.

 

Share this post


Link to post
Share on other sites

1 answer to this question

Recommended Posts

  • 0

The immediate solution is to buy your L$ through one of the Authorized Resellers.  You may have to pay a slightly higher exchange rate than on the LindeX, but those are all trustworthy sites that may solve your problem more quickly.

You didn't say why you cannot change your card on your dashboard, so let me give you the laundry list of usual possibilties:

  • You entered the credit card number incorrectly.
  • You did not enter the billing address or entered it incorrectly. It should be the same address that appears on your bill.
  • You did not enter the name on the card or entered differently from how it appears on the card.
  • The credit card is not in the list of accepted payment methods (see http://community.secondlife.com/t5/English-Knowledge-Base/Billing/ta-p/700037#Section_.3)
  • You did not enter the CVV (3 digits on the back, or 4 digits on the front for AmEx) or entered it incorrectly.
  • The card is expired, or the expiration date was entered incorrectly.
  • There are no funds available on the credit card to validate it. We send a US$1.00 authorization to ensure that a credit card is valid. This is not a billing, but the card must have at least US$1.00 available on it to pass validation.
  • Your monthly payment limit is reached, and/or your bank is not authorizing any more transactions.
  • The issuing bank has not pre-approved transactions with Linden Research, Inc. Contact the issuing bank to resolve the problem.
  • If you are outside the US, your card may not be set up for international/overseas transactions (this is very common with Visa Electron).
  • A common cause of payment method failure is the use of unsupported card types. At this time, the majority of prepaid cards are not compatible with our system, even if they bear the VISA/AMEX/Mastercard logo. This includes cards purchased at retail stores, rechargeable credit cards, and bank-issued check cards.

If none of the above applies, contact your credit card provider to determine the cause.

You may also contact Linden Lab Billing Support.

One final possibility...... You may just have a problem with your web browser.  Try clearing its cache, turning off AdBlock Plus if you have it, or using a different web browser.

 

Share this post


Link to post
Share on other sites
You are about to reply to a thread that has been inactive for 2357 days.

Please take a moment to consider if this thread is worth bumping.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...