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Keera Wylder

"Despite our best efforts something unexpected has gone wrong" what does this mean?

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It means what it says.  Something's gone wrong and it's thrown an "unexpected error" code (that is, the viewer doesn't know what's gone wrong).    Try again in a few minutes, and if it keeps on happening, restart the computer, restart the cable modem, consider clearing cache and reinstalling the viewer, and so on.    But it should usually be OK in a few minutes' time.

 

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It means what it says.  Something's gone wrong and it's thrown an "unexpected error" code (that is, the viewer doesn't know what's gone wrong).    Try again in a few minutes, and if it keeps on happening, restart the computer, restart the cable modem, consider clearing cache and reinstalling the viewer, and so on.    But it should usually be OK in a few minutes' time.

 

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Innula answer is correct, but in simple terms, info was sent, got mashed up, chopped to bits arrived at you computer and the viewer has gone "UH, what the F^^66 that mean".

ADDED: This is usually caused by a bad BB connection.

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