we were unable to decode the file storing your saved login credentials.at this point saving or delet

[lacythings49 Bluestar]

we were unable to decode the file storing your saved login credentials.at this point saving or deleting credentials will erase all those that were previously stored.
this may happen when you change network setup.Restarting the viewer with previous network configuration may help recovering your saved login credentials.can someone help me with this please,and thank you .

[Rolig Loon]

Continued from http://community.secondlife.com/t5/Technical/where-do-i-find-the-previous-network-configuration/qaq-p/2346257

[Knowl Paine]

Did you move or change internet services providers?

Are you using a wireless connection that uses land towers? Remote rural areas without land lines.

Are you entering your name and password manually or are you using saved settings?

I'm not familiar with this issue but other residents here may have a solution. Edit: someone like Rolig :smileyhappy:

If you did change ISP's you may have to clear the cache on your pc and un-install SL and then re-install SL. If you forget your password, you can reset it.

Use Options to edit or add information to your question.

 

[Rolig Loon]

I don't have a clue what this is about.  I have just been searching for ideas, but don;t see anything relevant.  I think Knowl's solution is probably the best, though.  Do a complete, clean reinstall of the viewer.  Here's how to do it properly >>> http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231

[Nyll Bergbahn]

Quite a few threads on the same issue have appeared over the past year or so, mainly from Firestorm users but one comment suggests it was occurring on LL viewers as well (although none of the threads I read referenced the LL viewer).

This is one where the OP posted what solved it for her:

http://community.secondlife.com/t5/Viewers/We-are-unable-to-decode-the-file-storing-your-credentials-Need/qaq-p/2072259

If using a Mac, check out what Ansariel says here:

http://community.secondlife.com/t5/Technical/Can-t-Log-In-With-Any-Viewer-Error-Messages/qaq-p/1338097

[Rolig Loon]

Wow! I forgot about that one. You're GOOD, Nyll. Nice work.

[Nyll Bergbahn]

:smileyvery-happy: thanks! It's impossible to remember everything that goes through Answers and you answer so many. There is another possible solution which I'm posting now.

[Nyll Bergbahn]

There is another possible solution as detailed in this SLU thread and it's the only incidence of this solution I've seen so try the full manual uninstall first. Read through this thread and the solution the OP found is in the last post. However, it's likely deleting all the XML files was the solution and not adding Google DNS.

http://www.sluniverse.com/php/vb/general-sl-discussion/72965-getting-we-would-unable-decode.html

Now, if you want to try adding Google DNS, refer here:

http://community.secondlife.com/t5/Everything-Else/DNS-do-not-resolve-the-host-name/qaq-p/1296247