I can log in on the website but I can't log in on Second Life Viewer.

[NataliaTrans]

I can log in on the website but I can't log in on Second Life Viewer. I get this infromation: "Login failed. Despite our best efforts, something unexpected has gone wrong"

Is there any solution?

[Marigold Devin]

Welcome to Second Life Answers, Natalia

There might be some unscheduled maintenance taking place, although as yet nothing has appeared on the Second Life Grid Status pages.

http://status.secondlifegrid.net/

You could try logging into a different start location. Furball or Quarrel or Itress (empty Linden owned sims).

[LishaJoya Haven]

List of Regions to log into when you are having log in issues in Second life

 

1. Smith
2. Exeuxoa
3. Anzere
4. Violet
5. Helfell
6. Lime
7. Aqua
8. Squall
9. Itress
10. Pooley

i hope that helps

 

Ihad the same issue a few days ago and i had to remedy this by setting my log in to a different please..

 

My suggestion try suggestions 1-3,6-7, and 10 first....10 number 10 is my fav...low lag place....try it again then let me know

[NataliaTrans]

But where i can change my start location?

[Marigold Devin]

Hello again, Natalia.

When you bring up your login screen, just to the right of where you normally type in your login details (username: password:  ), there should be a third one with Start at: over it. It will either say "My last location" in the box or "home", but you can click within the box and type in the name of any sim where you would like to log in.

If you cannot see this on your login screen, then you need to go up to "Me" at the top left hand corner of your login screen to drop down the menu, then click on the "general" tab, and check the box "show on login".

[NataliaTrans]

unfortunately still the same problem

[Marigold Devin]

Silly me, I didn't realise you are absolutely brand new to Second Life and have never been able to log into the viewer.

It would therefore be extremely helpful if you'd post your system specifications. It will give us something more to go on.

There is a guide to minimum requirements over on the Wiki. https://secondlife.com/my/support/system-requirements/index.php 

 

[NataliaTrans]

Windows 7

Intel Core i5 2,50GHz

6GB RAM

NVIDIA GeForce GT 520MX

[Marigold Devin]

You shouldn't be having problems, Natalia. Maybe something went wrong during the installation process.

 

Please uninstall Second Life from your computer and then install a fresh version of it https://secondlife.com/support/downloads/?lang=en-US

 

Let us know what happens, will try and advise further if this does not work.

 

[NataliaTrans]

works! thank you very much for your help

[Marigold Devin]

Whew! I am so very pleased for you Natalia, and thank you for returning to the thread to give us an update on your progress.

[Angel Damask]

I cannot log into sl.  Its giving me the sry, something wrong and check firewall notice.  It worked fine yesterday and nothing has changed on my computer.  Help!