Lindens nowadays.

[Arcy Halfpint]

There was a  time.... when  lindens  would go out of their ways to help residents, not these days

 

Sept. 23, 2013 (I openned a ticket)

I got charged for the same subscription alot of times
Order Order #1332499976 repeats 7 times and takes money everytime from my balance

 

 

Sept. 27, 2013 ( i got  1st reply)

Hello Arcy Halfpint,

I am sorry that you have had an issue with your Product Listing Enhancements.

The Marketplace Team is aware that there are issues with the Listing Enhancements being billed multiple times when a Listing Enhancement is reactivated.

Your account should automatically be refunded for all duplicate charges by the end of the 3 business day after the beginning of the month.

This means that your account should be fully refunded by the end of business on 3 October 2013.

You may monitor your L$ Funds Transaction Log for the refund.

http://secondlife.com/account/transactions.php

If your account has not been refunded by 7pm Pacific on 3 October 2013, please let me know.

 

 

Oct. 4, 2013 (THE REPLY)

Hello Arcy Halfpint,

I have reviewed your Second Life Marketplace orders on the web site and those records do not show that the Product Listing Enhancement was billed multiple times.

Since your account itself was debited multiple times, there may be an issue with the main Second Life Billing system that needs to be investigated further by a different team.

Please create a bug report and include screenshots of the charges from your L$ Funds Transaction log then reply to this Support Case and I will be able to add additional information to the bug report itself and ensure that this issue gets escalated to the correct team so that your account can be refunded as quickly as possible and this issue investigated further.

 

 

Oct. 4, 2013 ( I SENT  SCREENSHOT)

 

 

Oct 5, 2013 ( My Reply)

 

09/24/2013	03:12:23	ba8f9330	Destination: Commerce Linden  MKT2 Subscription  Description: Order #1332499976	L$799		L$2,037
09/23/2013	18:40:16	2f971140	Destination: Commerce Linden  MKT2 Subscription  Description: Order #1332499976	L$799		L$2,836
09/23/2013	14:24:11	69605490	Destination: Commerce Linden  MKT2 Subscription  Description: Order #1332499976	L$799		L$3,635
09/23/2013	12:16:07	85956b90	Destination: Commerce Linden  MKT2 Subscription  Description: Order #1332499976	L$799		L$4,434
09/23/2013	11:12:03	9260d570	Destination: Commerce Linden  MKT2 Subscription  Description: Order #1332499976	L$799		L$5,233
09/23/2013	10:39:59	1789b320	Destination: Commerce Linden  MKT2 Subscription  Description: Order #1332499976	L$799		L$6,032
09/23/2013	10:23:54	d88ab9b0	Destination: Commerce Linden  MKT2 Subscription  Description: Order #1332499976	L$799		L$6,831
09/23/2013	10:15:53	b9bd25f0	Destination: Commerce Linden  MKT2 Subscription  Description: Order #1332499976	L$799		L$7,630
09/23/2013	10:11:49	28173100	Destination: Commerce Linden  MKT2 Subscription  Description: Order #1332499976	L$799		L$8,429
09/23/2013	10:09:42	dc7daa40	Destination: Commerce Linden  MKT2 Subscription  Description: Order #1332499976	L$799		L$9,228
09/23/2013	10:06:54	78474df0	Destination: Commerce Linden  MKT2 Subscription  Description: Order #1332500018	L$399		L$10,027
09/23/2013	10:06:23	65c1eae0	Destination: Commerce Linden  MKT2 Subscription  Description: Order #1332499976	L$799		L$10,426

**Only uploaded images may be used in postings**s://mail.google.com/mail/u/0/images/cleardot.gif" border="0" />

 

Oct. 7, 2013 ( HIS REPLY) 

Hello Arcy Halfpint,

The transaction that triggered the issue was a Marketplace Transaction, but the Marketplace didn't bill your account as noted by the single Marketplace Order for the Product Listing Enhancement on your Marketplace Order History Page, located here:

https://marketplace.secondlife.com/orders

The Marketplace didn't bill your account, but the Second Life payment/billing system debited your account multiple times for the transaction.

In order for this issue to be investigated to determine why it happened and to prevent it from happening again, and to ensure that your account is refunded as quickly as possible, please create a Second Life Bug Report so that the Bug Report can be routed to the correct team that investigates billing issues.

 

 

Point of Story

15 days later he tells me to report  it somewhere else, or am i missing a point here?

Did this happen to anyone else?

 

 

 

 

 

 

 

 

 

 

[Madeline Blackbart]

---

Arcy Halfpint wrote:

There was a  time.... when  lindens  would go out of their ways to help residents, not these days

 

---

There WAS?! I don't remeber that inthe 4 years I've been here. Anytime I had a tech issue they'd tell meSTFU you need a premium account of forget it. ;

 

That said it seems they are saying that it just posted that it tookt he money but actually didn't take out the money? How much money was taken from your account? If it wasn't actually debit for the extra Iw ouldn't bother...If it was i'd call LL billing. I'm sure someone has there number.

[Arcy Halfpint]

this order  Description: Order #1332499976  repeats itself 11 times so its  almost 9 K its not much yeah but  just argh

 

 they saying it didnt show  multiple times on  marketplace, but it does on my  sl balance and also market balance, seems like  sl page  got into a  loop on that orderm server lagged or something and i was afftected.. pretty much thats  it, the linden i was talkign to basicly  on sep told me u gonna get ur money back on oct 3, then   way past oct 3 he says  ur account dosent have a   market problem fille a  bug report on jira

[Arcy Halfpint]

A comment has been added to your Case..

 

Case: 01769140

Avatar: Arcy Halfpint

Type: Linden$ Issues

Status: Waiting for Customer Acceptance

Hello Arcy Halfpint,

 

Thank you for your request, and I do

apologize for the inconvenience. We have

applied L$7990 to your account regarding

the issue on 9/23/2013. Please log in to

confirm. Once again we do apologize for the

inconvenience. Thank you