what to do when you change your password to pervent anyone from getting in but it still gets hacked

[RisingFirebird]

Hello

I have a friend i have been trying to help out seem no matter how many times she changes her password her account keeps getting hacked into and she looses a lot from inverntory being deleted or her linden being taken....

 

 my question is how are you surpose to stop hackers from getting your account information when you keep changing your passwords

[Rolig Loon]

Changing your password is an excellent first step, but it's often not enough.  It's almost impossible to hack a SL account, but there are many ways that you can accidentally give access to someone who has scammed you with a phishing exploit.  Unfortunately, once someone has access to your account they get get to a lot more than your inventory and your L$ balance.

Your account may have been compromised if:

• You can't access your account.
• You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact Linden Lab immediately!

Here's what to do:

1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
2. On the Second LIfe Help page page, click the Contact Support link on the right.
3. On the next page, click Submit a a Support Case form.
4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
5. Under Account Issue, select I believe my account has been compromised.
6. Fill in the rest of the fields as directed.
7. Click Submit.
8. Check your email for your case number.
9. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once they have concluded the investigation, they'll send you an email explaining their conclusion and the action they will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

Tip: Even if you are able to log into your account, we recommend that you change your password immediately to something secure and unique.  Changing your password regularly is one good way to protect the safety of your account.  For information on how to change your password, see the How to change your password section of this article.

[A3123]

Yeah, it is much more possible to hack a major company than a Second Life user account..

 

http://www.heavy.com/tech/2013/03/a-timeline-of-companies-that-have-been-hacked-in-2013/

 

http://dealbook.nytimes.com/2013/07/25/arrests-planned-in-hacking-of-financial-companies/?_r=0

 

http://www.hotforsecurity.com/blog/top-5-corporate-losses-due-to-hacking-1820.html

 

Maybe Second Life should share its secrets with the rest of the online community.

[Abigail Longmeadow]

I agree with everything Rolig said, but in addition, if you keep getting hacked repeatedly, your e-mail may actually be compromised. Change your email password, and your other passwords also. Also run an anti-virus scan on your computer. Be sure your anti-virus is up to date and a firewall is turned on in your computer (in modern versions of Microsoft Windows, the firewall should be on by default).

Check your web browser address when you go to the Marketplace. It should be marketplace.secondlife.com and the sign in is id.secondlife.com  There has been a scam which uses a fake marketplace to capture your password. You can tell by the address that shows at the top of your web browser if you are on the real marketplace or not.

Don't save your password in your Second Life viewer. Type it in every time you log in.

[Nyll Bergbahn]

Assuming she's not clicking the same phishing link all the time, she needs to run a virus scan on her computer and also use a computer login password to ensure nobody else can physically access it. She could also add a BIOS password to help prevent someone remotely accessing her computer. It's an extra password to type in when turning the computer on but added security.

Is it possible someone has installed a key logger on her computer or if she is logging in to SL from a business computer, key loggers may be installed as a matter of course by the IT department.

For a home computer, Malwarebytes, a free download, is one of the best available to rid your computer of any problems. Install and do a full scan initially. Keep it updated and run regularly.

http://www.malwarebytes.org/

[A3123]

cool

[Baloo Uriza]

Don't download every last piece of garbage off the internet and don't constantly log in as administrator or a user that has administrator access.  These two things do the most to make your system ripe for malware such as keyloggers.

[Baloo Uriza]

Curious how you figure a BIOS password is going to help. That only protects against physical access, but even then, if they have physical access, they can probably pop a cover and reset that with the jumpers anyway.