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Belinda Cifuentes

Firestorm not saving chat logs - help

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To set a location for your chat logs, you can't just type into the field. You have to click Set and then navigate to the folder/directory where you want them saved to (Network & Cache tab).

To save local chat logs, make sure "Save nearby chat logs on my computer (may cause lag)" is checked on the Privacy/General tab.

You have to be logged in to change both.

Maybe there's a settings file that you can edit, but I don't know which one that would be.

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To set a location for your chat logs, you can't just type into the field. You have to click Set and then navigate to the folder/directory where you want them saved to (Network & Cache tab).

To save local chat logs, make sure "Save nearby chat logs on my computer (may cause lag)" is checked on the Privacy/General tab.

You have to be logged in to change both.

Maybe there's a settings file that you can edit, but I don't know which one that would be.

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Belinda --

It sounds like there's more to your problem than we will be able to figure out here.  I suggest taking either of of two routes:

1. Log on, probably from another computer at another location, and pose your problem in the in-world Firestorm support group, or

2.  File a JIRA report on the Firestorm JIRA.  Reference your threads here in Answers, where you have provided careful details.

I suspect that the second alternative will be less frustrating and more successful, although it may take more time.  The in-world support staff are going to have their hands full with users who are confused about the SSA rollout, and they may not be able to give a complicated question like yours adequate attention in that chaotic environment. 

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Belinda,

It sounds like you are using a "Restricted" user account on either a Vista or Windows 7/8 PC. Is this a possibility? If yes, get on the administrative account for your PC and modify the Belinda account to "Administrative" as well. This is done from the Control Panel / User Accounts & Family Safety / User Accounts section.

Also you may have software installed interfering with your PC Virtualization capabilities. Look for any 3rd party software that claims to be tuning up your PC and uninstall it. If you don;t know where that software came from then get some scanning software like Spybot Search & Destroy to deep scan and repair your PC. Direct link provided below.

http://www.safer-networking.org/spybot2-own-mirror-1/

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