Dhyana Writer Posted July 3, 2013 Share Posted July 3, 2013 I just opened 4 tickets for products delivered to different customers on July 1 and 2, that I didn't get the payment. I noticed 2 today and when audited yesterday found 2 more, though June seems to be ok, anyone else with this issue? Link to comment Share on other sites More sharing options...
Amethyst Jetaime Posted July 3, 2013 Share Posted July 3, 2013 Not to me but I have seen posts about it on this forum. Don't expect to be paid. LL will just send you a message to contact the customer for the payment. They take no responsibility. Link to comment Share on other sites More sharing options...
HisaDrug Posted July 3, 2013 Share Posted July 3, 2013 Yeah. I've been having the same issue since about 3-4 days ago. I opened a ticket n LL explained that the issue appears to be common at this point. I hope they'll fix the problem as soon as possible. I noticed one thing though. When Marketplace suddenly fails to show your L$ balance on the top bar, that's where you can expect payment failure. I noticed this twice n it corresponds with the same payment receiving issue. Also in the other thread someone mentioned the constant disconnection inworld n I think it's kinda related as well. Link to comment Share on other sites More sharing options...
Peony Sweetwater Posted July 3, 2013 Share Posted July 3, 2013 So far I'm seeing emails come through that don't appear on my transaction history for demos and freebies only, so fortunately I haven't missed payments...but I worry that it's only a matter of time. I've only noticed it in the past two or three days. Something seems to be up with the marketplace, so keep an eye out. Link to comment Share on other sites More sharing options...
Arwen Serpente Posted July 3, 2013 Share Posted July 3, 2013 If this happens, file a bug report. I also had it happen and contacted Support. They are unable to do anything to help and advised that the Commerce Team needs the Bug Reports (even if they are duplicates) to see how widespread the issue is. For reference, here are other threads where this issue has been discussed: http://community.secondlife.com/t5/Merchants/Head-s-Up-Check-your-transactions-on-Dashboard-to-make-sure-you/m-p/2061345#U2061345 http://community.secondlife.com/t5/Merchants/New-Payment-System-Questions/td-p/2061429/page/2 http://community.secondlife.com/t5/Merchants/New-Marketplace-Issue/td-p/2061831 Edited to add: And I just had another one with failure of payment Link to comment Share on other sites More sharing options...
Dick Oompa Posted July 3, 2013 Share Posted July 3, 2013 I'm having the very same issue when the item purchased from my store is part of an order, presumably placed with multiple sellers. Single purchases are fine, (so far). It looks as though the distribution of funds on a multi-seller order has gone awry. Bug report filed as Support suggested. Link to comment Share on other sites More sharing options...
Pamela Galli Posted July 3, 2013 Share Posted July 3, 2013 Very time consuming having to check this. Link to comment Share on other sites More sharing options...
Amara Myoo Posted July 3, 2013 Share Posted July 3, 2013 System of DISTRIBUTION doesn't work! I lost thusend of lindens! This system doesn't work! Who's return to me my money now?? HMMM?? Link to comment Share on other sites More sharing options...
Lutricia Roux Posted July 3, 2013 Share Posted July 3, 2013 Amethyst Jetaime wrote: Not to me but I have seen posts about it on this forum. Don't expect to be paid. LL will just send you a message to contact the customer for the payment. They take no responsibility. This is ridicilous, how can they not take responsibility for a system they are in charge for and is apparantly not working? Link to comment Share on other sites More sharing options...
Arwen Serpente Posted July 3, 2013 Share Posted July 3, 2013 I heard back from Support and they said the Commerce team is working on it and the credits back to the affected accounts. We'll have to wait and see if they do reimburse us (those affected), but it sounded as if they will. Link to comment Share on other sites More sharing options...
Pamela Galli Posted July 3, 2013 Share Posted July 3, 2013 I went back 3 days and checked again, mine are okay for those days. Here's the thing. Altho most merchants do not know about this bug and may not routinely cross-check, of those that do, many will cross check. And if the bug persists, word will get out and that will mean more on board with routinely checking. I can't begin to calculate the cumulative hours of work that has to be devoted to this. When I think of all the hours that I have had to spend checking and fixing and filing bug and support tickets because someone else did not do his job properly --- well, I just really do not like being forced into the role of unpaid beta tester. I have to test my own products myself; I think the LL devs might look into testing theirs. Link to comment Share on other sites More sharing options...
Lutricia Roux Posted July 3, 2013 Share Posted July 3, 2013 Arwen Serpente wrote: I heard back from Support and they said the Commerce team is working on it and the credits back to the affected accounts. We'll have to wait and see if they do reimburse us (those affected), but it sounded as if they will. Thank you for sharing the information, that sounds a bit more reasonable. Link to comment Share on other sites More sharing options...
Lutricia Roux Posted July 3, 2013 Share Posted July 3, 2013 Pamela Galli wrote: well, I just really do not like being forced into the role of unpaid beta tester. I have to test my own products myself; I think the LL devs might look into testing theirs. Agreed Link to comment Share on other sites More sharing options...
Czari Zenovka Posted July 3, 2013 Share Posted July 3, 2013 Is this issue happening just on MP orders or also on items purchased from in world stores? Just checked my transaction history and all payments are accurate. Link to comment Share on other sites More sharing options...
Arwen Serpente Posted July 3, 2013 Share Posted July 3, 2013 It's MP purchases, Czari. Started right after they did the conversion to the new payment system. Link to comment Share on other sites More sharing options...
Resident CommerceTeam Linden Posted July 3, 2013 Resident Share Posted July 3, 2013 We are working on this. Please see this post for more information. Link to comment Share on other sites More sharing options...
Maxcorp Blackheart Posted July 4, 2013 Share Posted July 4, 2013 Yes, it happened to me, I sold 2 products in July 1 and 2 and I have not been paid. I checked the Marketplace Transactions History and the products were delivered normally, but no linden in my account. I opened a ticket, they said they would fix... Today I sold 3 more products and still not receiving payment. Link to comment Share on other sites More sharing options...
Apelles Luna Posted July 4, 2013 Share Posted July 4, 2013 Wow, what a mess this is. Can you imagine your bank doing this to your money? But that's the problem: Linden labs still see lindens as 'tokens', but to the rest of us it is our money and livelihood. Link to comment Share on other sites More sharing options...
Lutricia Roux Posted July 4, 2013 Share Posted July 4, 2013 Just happened to me too, email about sale but no payment came through in-world, that is why I noticed it. Filed a JIRA and ticket and awaiting response. Has anyone got paid yet of those of you that had issues previously? Link to comment Share on other sites More sharing options...
Arwen Serpente Posted July 4, 2013 Share Posted July 4, 2013 Nope, haven't gotten payment yet. CTL said to start a JIRA/Bug Report for the sales that are not being credited to your account - so that's the way they are tracking it. Link to comment Share on other sites More sharing options...
Lutricia Roux Posted July 4, 2013 Share Posted July 4, 2013 Hm yes I see, I was just informed of the U.S. holiday too so I guess it takes some days now. Link to comment Share on other sites More sharing options...
Arwen Serpente Posted July 4, 2013 Share Posted July 4, 2013 Since it's a holiday falling on a Thursday, I suspect many LL employees are making a long holiday weekend of it. I doubt there will be a fix in place until next week (if we are lucky and they can figure out what's going wrong). Link to comment Share on other sites More sharing options...
Pamela Galli Posted July 4, 2013 Share Posted July 4, 2013 Arwen Serpente wrote: Since it's a holiday falling on a Thursday, I suspect many LL employees are making a long holiday weekend of it. I doubt there will be a fix in place until next week (if we are lucky and they can figure out what's going wrong). Ohhhh I suspect this is one of those things that will take a long, long, long time to fix. That's why they are telling people to file JIRAs instead of support tickets. They are not going to be able to fix it so they will have to just refund case by case and hope that only a few merchants notice the problem. Link to comment Share on other sites More sharing options...
Lutricia Roux Posted July 4, 2013 Share Posted July 4, 2013 Among all the bugs I seen here since I started on XStreet this is by far the worst and unfortunatelly I think you are right there Pamela. Link to comment Share on other sites More sharing options...
PaperB Posted July 5, 2013 Share Posted July 5, 2013 I had two sales today with that issue. I only realized about it, because it was semi exclusive items. I do know the costumers did paid, i even saw their account and transaccion history. I dont understand were the money goes so frustrating. This bug costed me 12k only in a day, i dont even want to see if there were other sales before that went trough the same same. I filed a ticket, but they told me I have to wait 24 hours for them to consider do something aboit it. Link to comment Share on other sites More sharing options...
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