can't login lock keys is off

[hunter00200]

please i need help can't log in the msg is (please make sure your caps lock key is off) :matte-motes-crying:

[Trinity Yazimoto]

lol this just mean you are writing your password with capitals letter (ABC) and not normal ones (abc)

just unlock your capital letters on your keyboad, (the key with the lock symbol) and retype your password

EDIT : obviously you did unlock it since you typed your question without caps :smileywink:

[hunter00200]

again don't work with me

[Trinity Yazimoto]

i answered your private message.. read it , try what i say and let me know

 

[Nyll Bergbahn]

The full message should read "We're sorry. It looks like the username or password that you entered were incorrect. Check that your caps lock key is not enabled. If you continue to have trouble, then please contact Second Life Support and we'll be glad to help you."

Anyway, try Ceka's solution here http://community.secondlife.com/t5/General-Discussions/Has-Anyone-else-Had-the-Caps-Lock-Error-on-Login-with-the/td-p/468037

In other words, change your password using 6 to 16 characters (no more, no less as Ceka says) and hopefully that will solve your problem.

Edit: Change your password on your Dashboard. Your password is obviously working for the website as you posted here so you should be able to.

[hunter00200]

i read it and i do what you says but :'(

nothing again

 

[Trinity Yazimoto]

ok try the link the other forumer gave you and so try to change your password..and try also with another viewer

[Trinity Yazimoto]

no, its not with this avi that he tries to connect but with an older one... ive tried for him and it doesnt work either.. i think his account has been hacked... so i suggested to him to create a support case right away.

[Nyll Bergbahn]

Oh..I see. Yes, if hacked, he should contact Support and phone the Fraud number

 

Help! My account has been compromised!

 

If you suspect your account has been compromised, contact us immediately.

 

Follow these steps:

1.Login to your account on the Second Life support portal. Open a support case.

 

2. Enter the following: Under What type of problem are you having?, select "Account Issue" from the drop down menu

Under Account Issue, select "I believe my account has been compromised."

Fill in the rest of the fields as directed.

Copy the Tracking Number for your new ticket

You will receive an email containing your ticket information.

 

3.Call the Fraud number: 800-860-6990

Once we look over your submission, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have finished the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving Linden Dollars are subject to our Terms of Service (TOS).

[Trinity Yazimoto]

well first i suggested to him to try the forgoten password button... who knows.. but yes then this... im waiting for updates in private message

[Jandy1994]

I have the same problem...

[Rolig Loon]

22 minutes ago, Jandy1994 said:

I have the same problem...

Then follow the advice above, or provide more information.

[Lindal Kidd]

Jandy,

If you can't log in, try the following:

1. Enter your password again, manually.  Enter it very carefully.  Be sure your caps lock key is off, and you correctly use lower case or capital letters where required.
2. If that doesn't work, then check your recent emails.  Be sure to look in your spam (junk) folder too.  You're looking for any notification from Linden Lab that you've been suspended, or banned, or that your password was recently changed.
3. If you find an email about your password being changed, and you didn't do it...or even if you find no such email, but you are sure you're using the right password, but it's still not accepting it, then:
4. Immediately follow the instructions provided for reporting a compromised account.  They are in Nyll's post above, or at this link: http://community.secondlife.com/t5/English-Knowledge-Base/Password-and-account-information/ta-p/700017#Section_.5 (What to do if your account has been compromised)