why can't I open SuzanKaspers avatar into a viewer?

[Siwang Magic]

when I try logging in with SuzanKasper it tells me i'm using the wrong name and or password and I know i'm not.

[Rolig Loon]

The obvious possibilities are

1. You are not SuzanKaspers, or have misspelled the name.

2. You are using the wrong password, or are misspelling it or have the CAPS key on.

3. You are trying to log in with an old-style V1 viewer that asks for a last name (yours is Resident).

There aren't any other easy possibilities.  If none of those turns out to be true, I suggest submitting a support ticket at https://support.secondlife.com/contact-support/ , using the category Account Issue >>> Account Creation Issue .