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Sonia28 Jie

pictures that dont belong to my marketplace listings

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hi there

i dont know if you have the same problem but some of my marketplace listings are displaying ugly old pictures from other sellers

i was on live chat with LL and told me it is a bug and i need to fix my listing manually.. i can NOT check 100's of listings everyday.. i filed a ticket, and i am not sure if there is a jira open already...

 

wrong picture on the listingRIGHT picture

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This has been going on for over a year:

http://community.secondlife.com/t5/Merchants/ATTENTION-Listings-on-the-Marketplace-are-borked-Everyone-check/m-p/1457545/highlight/true#M18915

Many of us are unable to correct the listing manually because it does not show up in our edit listings.

Recently CommerceTeam Linden notified us via email and on these forums, providing instructions to fix this issue:

http://community.secondlife.com/t5/Merchants/Image-Cleanup-Update-WEB-4587/td-p/1982379

Did you receive an email?  (If you did not, it's possible it may have landed in your spam folder and you didn't see it.)  If you read some of the responses to that thread, you will see that some of us had mixed results after following the directions.

 

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There are a lot of threads on this issue from the past year.  One of the reasons I like to read the forums - usually the most updated info (and help) are found from other residents. :matte-motes-smile:

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A comment has been added to your Case..

 

Case: 01675026

Avatar: Sonia28 Jie

Type: General Marketplace Issues

Status: Waiting for Customer Acceptance

Hello Sonia28 Jie,

 

Thank you for contacting Customer Support regarding the email for a fix for WEB-4587

 

This is an issue that occurred a year ago and is not an ongoing issue. You may read more on the Jira Issue Tracker ticket for WEB-4587 located here:

 

https://jira.secondlife.com/browse/WEB-4587

 

You may follow the link in the email that you received to confirm the incorrect images on your affected listings and those images will be removed from the listings as part of the fix.

 

Since this is not an ongoing issue it is not necessary to monitor all of your listings to ensure that they have the correct images.

 

You may also monitor and participate in the conversation regarding this issue on the Second Life Commerce Merchants Forum post from the Marketplace Team, located here:

 

http://community.secondlife.com/t5/Merchants/Image-Cleanup-Update-WEB-4587/td-p/1982379

 

Regards,

 

Dakota Linden

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