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getting linden, but problem?


tezzyman
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I'm having a hard time understanding what you mean, so let me dump a list of possibilities on you and hope that something sounds right.....

If you bought Linden Dollars (L$) through the LindeX, they should show up in your balance more or less instantly. So if they don't appear instantly (or after a reasonable wait time), something may be wrong.

As a first step, you may want to check the Second Life Blog to see if we're already aware of the problem and working to fix it. Chances are good that if it's something that affects a large number of Residents, we're already on it.

If it looks like a problem that only affects you, then open a support case. 

It's also possible that you had trouble with a credit card....

Here are some common reasons for credit card failure:

  • You entered the credit card number incorrectly.
  • You did not enter the billing address or entered it incorrectly. It should be the same address that appears on your bill.
  • You did not enter the name on the card or entered differently from how it appears on the card.
  • The credit card is not in the list of accepted payment methods (see above)
  • You did not enter the CVV (3 digits on the back, or 4 digits on the front for AmEx) or entered it incorrectly.
  • The card is expired, or the expiration date was entered incorrectly.
  • There are no funds available on the credit card to validate it. We send a US$1.00 authorization to ensure that a credit card is valid. This is not a billing, but the card must have at least US$1.00 available on it to pass validation.
  • Your monthly payment limit is reached, and/or your bank is not authorizing any more transactions.
  • The issuing bank has not pre-approved transactions with Linden Research, Inc. Contact the issuing bank to resolve the problem.
  • If you are outside the US, your card may not be set up for international/overseas transactions (this is very common with Visa Electron).
  • A common cause of payment method failure is the use of unsupported card types. At this time, the majority of prepaid cards are not compatible with our system, even if they bear the VISA/AMEX/Mastercard logo. This includes cards purchased at retail stores, rechargeable credit cards, and bank-issued check cards.

If none of the above applies, contact your credit card provider to determine the cause.

You may also contact Linden Lab Billing Support.

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You must use an accept form of payment.  Maybe reading Linden Lab's Knowledge Base article will help you to understand why your attempts to purchase $L has failed:

http://community.secondlife.com/t5/English-Knowledge-Base/Billing/ta-p/700037

Specifically, pay attention to this part:

-------------------------------------------------

Accepted currencies and payment methods

You may use the following payment methods with Second Life:

  • Visa
  • American Express
  • MasterCard
  • Delta Online
  • JCB
  • Discover (U.S. Residents only)
  • Visa Electron (non-U.S. Residents only)
  • PayPal

The currencies accepted for payment vary depending upon the payment type you use.  

32px-KBtip.png Note: If you have had a payment method on file since before December 7, 2011, you may need to remove and re-add that payment method before making payments in non-USD currencies.

Visa, MasterCard, and Visa Electron

You may pay in:

  • AED, AUD, CAD, CHF, CNY, CZK, DKK, EUR, GBP, HKD, HUF, JPY, KRW, MXN, MYR, NOK, NZD, PLN, RUB, SAR, SEK, SGD, THB, TRY, USD, ZAR

American Express

You may pay in 

  • AED, AUD, CHF, CNY, CZK, DKK, EUR, GBP, HKD, HRK, HUF, JPY, KRW, MYR, NOK, NZD, PLN, RUB, SAR, SEK, SGD, THB, TRY, USD, ZAR

JCB

You may pay in:

  • AUD, CNY, EUR, GBP, HKD, JPY, KRW, MYR, SGD, THB, USD

Discover

You must use US dollars (USD) when paying with Discover.

PayPal

For a complete list of currencies accepted by PayPal, visit their official website and view the page on multiple currencies.

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