CAncel

[BoomerEd]

I indicated I wanted to downggrade my premium account but they charged me anyway. How do a get the attention of a real person?

[Rolig Loon]

See http://community.secondlife.com/t5/Account/I-downgraded-my-account-but-still-got-an-e-mail-that-they-billed/qaq-p/1987003

Or, if you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers:

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English