Need some help can't play Second life on new laptop

[Kristofkeuh]

Toshiba Satellite C870-1GD

17.3", Intel Core i5-3320M, 4GB, 500GB, AMD Radeon HD7610M, DVD

 

I saw that some people also have some problems with earlier models but Is there any solution to fix this problem ? 

I get this error

"Error Second Life is unable to run because your video card drivers did not install properly,are out of date or are for unsupported hardware.Please make sure you have the latest video card drivers and even if you do have latest,try reinstalling them.

[Griffin Ceawlin]

May be a silly question, but... Did you try updating the "video card drivers and even if you do have latest, try reinstalling them"?

http://community.secondlife.com/t5/English-Knowledge-Base/Graphics-cards/ta-p/700073#Section_.1.5

P.S. Don't rely on Windows Update to find the latest/best drivers for you.

[Kristofkeuh]

will give it a try ty

[Kristofkeuh]

Okay after I installed the newest updates I seem to get some progress

 

thanks for the help?

[Ferd Frederix]

Have you tried right clicking the Second Life shortcut and selecting the high performnce graphics card?

[Nalates Urriah]

According to the specs you don't really have a graphics card. That model is shown with Mobile Intel® HD, which is a video chip designed for streaming video.

To be certain... When you ask a tech question include information about your computer and viewer. If the viewer will at least show the login screen, get the info from the viewer's Help-About... and paste that into your post with your question. Help->About... provides all the version numbers we need.  To add your info to an existing question use OPTIONS->EDIT. It’s in the upper right of your post.

While the i5 is a great CPU, the video support is not for games... well it will do well with Facebook games.

[Ferd Frederix]

Right click on the game icon and hover your pointer over "Run with graphics processor". You could choose from the options as "integrated graphics" and "High performance Card"

A quick google search shows that laptop  has two  graphics cards, one a low-end "integrated card", but iot also has  an HD7610M, an OpenGL 4.1 card that should work fine in SL, as Kristofkeuh indicated above.  

In  systems with two GPU cards, the system chooses by default to run applications on the low-power card.   That card is not supported in Second Life.