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my linden purchase is not going through.


TishaRogue
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Every time I try and buy lindens I get a pink banner page saying the transactions couldn't be made. No details why.

I have verified there is a balance available on my card.

Tried smaller amounts.

Made sure the card is registered for internet use.

Re-input the card information in case of errors (method of payment was accepted).

Put my settings so the card I want used is checked off as the method of payment for web and in world.

This was all done on a new card since I had this problem on the card before and got a replacement card to attempt to fix this problem. The problem is continuing on the new card.

I have used the same sort of cards in the past with no problems so I know they are an accepted method of payment.

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Hello,

you should contact billing about issues with payment options.

From https://support.secondlife.com/billing-support/ :

 

Have billing issues? Give us a call.

Note that phone support is for billing issues only. If you're having technical issues, please use technical support.

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Brazil: 0800.762.1132
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only
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