Flagged for wrong product category, but I can't change the category!

[Myrylyn]

I recently had some of my newest products flagged for being in the wrong category. The notice I received kindly suggested a new category for the work.

I updated the product to be in the new category (everything looked up-to-snuff before I hit "Update") and hit "Update."

However, when I go to edit the product again, it still shows the old category. Anyone else have this problem?

I'm not sure how to get support with this issue...

[Myrylyn]

Well, I submitted a ticket-- that'll be the first step I expect.

 

Seems a little tedious that my work was flagged as "Not As Advertised" because the category was "BDSM Costume" as opposed to "BDSM Accessory."

[Arwen Serpente]

Changing categories for an exisiting product is a bit bugged (as you discovered). When they introduced new categories, I needed to change some of mine and encountered the same issue (failure to update to new category). I asked support and this is the workaround they suggested:

1. Deactivate the listing.
2. Now edit the listing details (in this case, change the category).
3. Click Update Listing.
4. Edit Product Listing again - this time reactivate it.

Hopefully it will work for you.

[Myrylyn]

No joy. I filed a ticket on the issue and I'll post whatever they suggest to this thread.

Seems someone sweeping through the Marketplace listings is being a bit of a busy-body today. We merchants love that, don't we?

 

[Caren Jewell]

Flagged Problem .. the same was by me

 

But it was not the category - it was "G" or "M" as Mistake

I'd change it and then was all ok .. hope it can help