What is the email address to file a complaint about spam originating from Linden Labs servers?

[LandOwner Jules]

I have been receiving UCE (spam) from Linden Labs servers.

Normally, I would forward the email to the abuse email alias.  RFC 2142 recommends the alias abuse@secondlife.com for this purpose (as well as a number of other common role accounts).  I cannot find any reference to email addresses such as this.

The support ticket system is cumbersome and ill-suited to handing UCE complaints.  There is no place to file such a request.  When I did the best I could, the response appeared to ignore the attached email and request a screen shot.

Does Linden Labs even prohibit such behavior?  I don't recall seeing anything in the ToS which specifically prohits users from sending UCE/spam using Linden Labs services.

Or, does having an account on Second Life implicity indicate that you accept that any other user can send you unsolicited commercial messages, at any time, and in any quantity, with no recourse other than to cancel the account?

 

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In response to the answers below:

Linden Labs most definitely ALLOWS UCE spam created by avatars to be sent from their servers.

I cannot find and way for a non-user to submit a complaint.

The instructions are to log in (not possible for someone without a viewer and account).  There is an section on the web site which will allow someone, again only if they have an account, to submit a complaint.

So, I ask again, more clearly: how does someone without a Second Life account to access the web site, and without a Second Live Viewer or Account to file a complaint in-world, file a complaint about abuse originating on Linden Lab's servers and being sent out to the Internet at-large?

I cannot find any of the standard role email accounts and no area of the web site which describes how to file a complaint.

Or, should I instruct the people who've asked me to ask to file complaints with the Internet Service Providers with whom Linden Lab's does business to file abuse complaints in the hopes that, if Linden Labs does not correct the situation, their providers will excersize the cancellation clause and cease providing Internet services to Linden Labs?

[KarenMichelle Lane]

Jules,

Linden Lab does not send out SPAM to account holders other than the very rare self-promotion announcements about a new required feature update and/or a new Premium Member offering. Please post an example of the SPAM you are receiving so we may be of further assistance.

Please update your question with additional information as follows: Select the Options drop-down menu to the right of your question and select Edit Question.

 

P.S. If a group you are a member of is sending out SPAM to it's members, then the messages are being forwarded to you via the Offline IM Setting you have specified. [These messages will have a LL server origin which acted at the forwarding agent for the message per your instructions ]  In this case you can uncheck your receive messages option for that group and/or don't forward IM's et al to you when offline.

 

[Amethyst Jetaime]

There is only one way to report any type of abuse including spam.  Use the Abuse reporting system found under HELP>REPORT ABUSE. If the information you want to submit can't fit in one report, file mutltiple reports with the same summary heading plus something like Part 2 , Part 3 etc.  You can copy and paste examples of the spam into your report.  If you don't know who is sending the spam use Govenor Linden as the name of the abuser.