support ticked

[iiCakez]

how do i send a support ticked?

[Rolig Loon]

To submit a support TICKET, click help at the top of this page, then Contact Support.  Or go directly to https://support.secondlife.com/create-case/ .

[DieniferZir]

Hello good afternoon !

I sent several tickets already talking about the loss of my my account and have not received a response ..

My account was stolen and Blondie NIRVANA . first stole my linds also sent a ticket unanswered .

 

Expect an answer ... thanks

[Rolig Loon]

1. This is a resident-to-Resident Answer service. We are all SL residents here, just like you. Lindens never come to this site or even look at what is posted here.
2. If you ever want attention to a question that you post in Answers, start your own new thread. Do not attach yours to another thread that someone else started, even if it deals with a related question. In this case in particular, your question is only very slightly related to the OP's and will not be seen by more than one or two people.
3. If your account was stolen, here's what to do:

a. Go to the Second Life Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
b. On the Second Life Help page page, click the Contact Support link on the right.
c. On the next page, click Submit a a Support Case form.
d. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
e. Under Account Issue, select I believe my account has been compromised.
f. Fill in the rest of the fields as directed.
g. Click Submit.
h. Check your email for your case number.
i. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.


Tip: Even if you are able to log into your account, we recommend that you change your password immediately to something secure and unique. Changing your password regularly is one good way to protect the safety of your account. For information on how to change your password, see the How to change your password section of this article.