hacked

[VilleValoo]

someon changed my email addres i cant reset my pass pls help me..i cant log in in sl  :(

[valerie Inshan]

If you suspect your account has been compromised, contact us immediately.

Follow these steps:

1. Login to your account on the Second Life support portal.
   • Open a support case.
2. Enter the following:

• Under What type of problem are you having?, select "Account Issue" from the drop down menu
• Under Account Issue, select "I believe my account has been compromised."
• Fill in the rest of the fields as directed.
• Copy the Tracking Number for your new ticket
• You will receive an email containing your ticket information.

DO NOT FORGET TO GIVE A NEW VALID ADDRESS SO LL CAN ANSWER YOU.

1. Call the Fraud number: 800-860-6990

Once we look over your submission, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have finished the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving Linden Dollars are subject to our Terms of Service (TOS).

[KarenMichelle Lane]

Ville,

ASAP do the following:

http://community.secondlife.com/t5/English-Knowledge-Base/Password-and-account-information/ta-p/700017#Section_.5

 

What to do if your account is compromised

Your account may have been compromised if:

• You can't access your account.
• You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
2. On the Second LIfe Help page page, click the Contact Support link on the right.
3. On the next page, click Submit a a Support Case form.
4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
5. Under Account Issue, select I believe my account has been compromised.
6. Fill in the rest of the fields as directed.
7. Click Submit.
8. Check your email for your case number.
9. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

Tip: Even if you are able to log into your account, we recommend that you change your password immediately to something secure and unique.  Changing your password regularly is one good way to protect the safety of your account.  For information on how to change your password, see the How to change your password section of this article.

[Ariel Vuissent]

Never, ever, ever, EVER give your password to anyone. Ever. Chances are, you have not been hacked; that is actually far more difficult than you probably think it is. Most likely, you gave your account password to someone less than trustworthy, and they've taken over the account.

Do as other posters have said and contact LL. They can help you. Once that's done and you have your account back, remember your new password and DON'T give it to anybody else.