Unable to list items?

[Ekedo Fhang]

Perhaps I'm just missing something, but I'm trying to upload 2 different builds. 1 is 4 objects in a group and the other is a 6 prim object. for some reason I'm unable to list them once uploaded to the marketplace. I've been on the marketplace for awhile and I've never had this problem so I'm not exactly sure what's wrong. I'm thinking it has something to do with this merchant outbox... it's been failing to load and/or send objects to the marketplace.

If anyone could help me resolve this I'd be very appreciative and would be willing to give you something from my marketplace for free.

[Mo Noel]

Is it something like this? https://jira.secondlife.com/browse/BUG-2166?page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel&focusedCommentId=373209#comment-373746

[Ciaran Laval]

Jira strikes again, only certain people can view that report, the reporter being one and then the secret handshake club, along with the Lindens of course.

The rest of us get the permission violation message.

[Mo Noel]

This is the report:

 

Steps to Reproduce

I migrated to Direct Delivery, which created a lot of trouble.

Actual Behavior

several products I have on marketplace can no longer be listed. The button to set them active or inactive is grayed out. However, update of a product listing reports a successful update with no errors. One of my affected products I also was able to order a enhancement for L$ 999, but you had not been able to show that enhancement, as the item was not able to be listed.

Some products also seem to have created a doublette. That way a product is shown 2 times in the Manage listings page.

After contacting support, the support fined me with not refunding my lost L$ 999, because the affected item suffers form both of these bugs and is internaly 2 times. Support argues, that this is already against TOS, that does not allow to "relist" an item. (Actually it was the migration process that did "relist" it, but without beeing able to really list it.

Support also refuses to solve the issue by "relisting" the affected products. So you force me not to sell a dear bunch of my products because of your bugs. (which is pretty annoying)

Expected Behavior

I expect that I can list and sell my items.

 

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This is the comments:

 

Mo Noel added a comment - 03/Apr/13 12:43 AM

This breaks existing content.

 

CommerceTeam Linden added a comment - 03/Apr/13 9:04 AM

Please try this work around to see if the listings can be activated.

1. Edit Product Listing.
2. Deactivate the listing.
3. Verify all *Required Information Fields are filled out
4. Reselect the category, even if it is the exact same category
5. Click Update Listing
6. Edit Product Listing
7. Verify that all Required Information is showing
8. Click on the button next to "Active"
9. Click Update button

If the listing does not become Active:

10. Locate item on Manage Listings section.
11. Click the Greyed out checkmark to see if that activates the listing.

 

Mo Noel added a comment - 04/Apr/13 12:44 AM

I'have done that all before ao many times already.
Here is my last comment with support:

=====

Hello Dakota,

we have been here before... and I've retried it about 20 times already... I am really not very happy **Only uploaded images may be used in postings**s://jira.secondlife.com/images/icons/emoticons/sad.gif" border="0" alt="" width="20" height="20" align="absmiddle" />((((((

1. Edit Product Listing.

• ok

2. Deactivate the listing.

• not possible, as it is inactive already (and Activate it is not possible, as greyed out)

3. Verify all *Required Information Fields are filled out

• verified

4. Click Update Listing

• works without error, I get the success-message, however, it takes up to 20 seconds to load

5. Edit Product Listing

• ok

6. Verify that all Required Information is showing

• verified

7. Click on the button next to "Active"

• not possible, as still greyed out

8. Click Update button

• works without error, I get the success-message, however, it takes up to 20 seconds to load

Again:
I do have a bunch of products with the very same issue.
The issue came up after my mistake to migrate do Direct Delivery.

How am I to sell these products if the listing is broken and all attempts to fix it fail?

March 12, 2013, 12:06 p.m.
Me

BTW. As the Marketplace-System is not able to list the Item and to show my enhanced product, I ask for a refund of the enhancement fee. I already enhanced an other product, so you will make no loss with the refund.

Courteous customer service will be appreciated.

Thank you.

March 13, 2013, 7:17 a.m.
Dakota Linden

Hello Mo Noel,

The Marketplace Listing Guidelines specifically forbid the relisting of products under any circumstances.

If there is a technical issue with your listing, you may file a Bug Report and a member of the Dev Team will research the issue regarding your listing.

Since you have chosen to violate the Terms of Service by relisting the product, Linden Lab will not issue a refund for the additional Listing Enhancements that you added to the listing.

Regards,

Dakota Linden

===

As to Steps 10 and 11:
The grayed out box cannot be checked.

[Celticlas]

i am new to marketplace as far as selling. I am having the same problems

i even tried different viewers and nothing works. if u find the answer i would appreciate a nc from u. tys and goodluck