SL viewer crashing when making snapshot

[Proxima Saenz]

Friendly Greetings!

 

Whenever I try to make a snapshot I crash.

It says 'Firefox has stopped working..'

(see picture).

 

It doesn't matter what viewer i am on. It doesn't matter what graphics I am using and the problem has arrived all of a sudden. I never had it before and I never made any big changes to my computer settings or viewer settings. I am at a complete puzzle here. Could someone please help me?

Thank you

 

- Proxima Saenz

[Ansariel Hiller]

You probably have Microsoft Skydrive or some other cloud storage tool installed. That is a (still) known issue with all mesh viewers at the moment. See here for solutions: http://wiki.phoenixviewer.com/cloud_storage

[Proxima Saenz]

I do!

Thank you!

I will uninstall microsoft skydrive then.

[Bjorn Collins]

iCloud will do the same, I had to delete that to make sure I could take snapshots or even upload a texture - Im curios why LL havent fixed that crap yet, its really bad dev work.

[Ansariel Hiller]

Let's call it lazyness! For the mesh stuff they wanted to use the SSE2 pipeline of modern CPUs. But to be able to use them, you will need to align the memory that goes through the pipeline in a special way. The fastest way to do that was by using a different tool that allocates the memory whenever the viewer requests some, called tcmalloc. tcmalloc is so kind and aligns memory in proper way already, so you don't have to do that yourself. Unfortunately, it has several backdrafts, for instance crashes when TeamViewer or Skydrive or some other tool hooks into some Windows functions. This issue should hopefully be fixed soon as LL is trying to remove tcmalloc for quite a while already.