Having a few issues...with all viewers

[Tex Monday]

Hey Techie Peoples....

Can one of you people who are more tech savy on SL than I, help me with a few problems.  I've been having issues on the SL Viewer and Firestorm.

When I'm in SL, I get horrible lag when chatting. I type something in and most times I see it 10 seconds later. The people I'm chatting with see it right away and a second avatar I have on another computer also sees it right away. Also having problems sitting...I disappear or get surrounded in blue...before sitting down.

Also, and I don't know if anyone else has this problem, but when I go into Marketplace I get pop up ads on the right side. Very annoying and screws up my search choices (price low to high). That must be a setting because I get that same problem on my laptop and my desktop.

This is all beginning to drive me a bit nuts and sucking the enjoyment out of SL.

If you need additional information, let me know. There's a game that someone else was playing on my computer and it kept freezing up and crashing. Not sure if that's part of the issue or not.

Thanks so much.....

 

 

[Heart Brimmer]

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Tex Monday wrote:

Hey Techie Peoples....

Can one of you people who are more tech savy on SL than I, help me with a few problems.  I've been having issues on the SL Viewer and Firestorm.

When I'm in SL, I get horrible lag when chatting. I type something in and most times I see it 10 seconds later. The people I'm chatting with see it right away and a second avatar I have on another computer also sees it right away. Also having problems sitting...I disappear or get surrounded in blue...before sitting down.

Also, and I don't know if anyone else has this problem, but when I go into Marketplace I get pop up ads on the right side. Very annoying and screws up my search choices (price low to high). That must be a setting because I get that same problem on my laptop and my desktop.

This is all beginning to drive me a bit nuts and sucking the enjoyment out of SL.

If you need additional information, let me know. There's a game that someone else was playing on my computer and it kept freezing up and crashing. Not sure if that's part of the issue or not.

Thanks so much.....

 

 

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Hi Tex. Can't really help you on the chat lag or the other things but the ads are something that LL has implemented, but you can get rid of them, by installing ad block plus.  Sorry that you are having problems, but I hope at least I was able to help you out on the ads. Have a great Monday. :-)

[Freya Mokusei]

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Tex Monday wrote:

When I'm in SL, I get horrible lag when chatting. I type something in and most times I see it 10 seconds later. The people I'm chatting with see it right away and a second avatar I have on another computer also sees it right away. Also having problems sitting...I disappear or get surrounded in blue...before sitting down.

 

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Both of these are symptoms of a poor Networking/Internet connection. Use speedtest.net to check you're getting approximately 5Mbit/s downstream, and a 10:1 downstream/upstream ratio (assuming ADSL, other connection types vary).

Check your DNS, DHCP, stop torrenting/traffic management, all that good stuff.

Alternatively it might be a fun Sim Ping issue I've been seeing around this week. No solution for that except a router reset.

[Nalates Urriah]

When you ask a tech question include information about your computer and viewer. If the viewer will at least show the login screen, get the info from the viewer's Help-About... and paste that into your post with your question. Help->About... provides all the version numbers we need.  To add your info to an existing question use OPTIONS->EDIT. It’s in the upper right of your post.

There are a number of thiings that can cause the kind of lag you are seeing. You can run the tests here: Troubleshoot Your #SL Connection. This is written for testing connections to SL.