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Trouble logging in on same computer using same email.


AmericanGecko
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A couple of days ago, my girlfriend created a brand new account under the username "AmericanaGeckagle".  Then yesterday she logged out while in the middle of a tutorial tour, and now it won't let her log in. She's tried changing the location, but then it says her password is wrong.  Yet when she uses "last location", it logs in for ten seconds and then says the password is wrong. 

We used the same email to set up her account, and when we try to set up a change password for her, it won't send the email.  Any suggestions?

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Since you used the same email, change yours temporarily. Perhaps it will send her password reset information when it only has one account on that email to worry about.

Remember that passwords are case sensitive, so make sure capslock is not on and that she's remembering which letters are which in her password. 

Which computer was used shouldn't matter one bit. Email, however, does; you're not the first person who's come here having trouble getting recovery emails sent, because they used the same email for multiple accounts.

 

 

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