I purchased 4 items on marketplace, didn't receive them because vendors say they didn't get paid

[Danika Braveheart]

I purchased 4 items on marketplace from 4 different vendors. I never received these items and now the vendors are saying they didnt get paid, however my account says the lindens were taken out of my account. Plus I saw them come off my account. The vendors will be contacting marketplace also. You need someone that people can contact with big problems like this, and if you do have something like that, it needs to be in the open, because I couldnt find jack about help or problems on marketplace.

 

Thanks

Danika Braveheart

[Ansariel Hiller]

The same answer as for all other people that had problems with purchases on the Marketplace:

Unreceived and accidentally discarded items

Has it been more than 24 hours since you ordered? If so, contact the merchant, explain what happened, and politely request redelivery of the item. If it has been less than 24 hours, please be patient and check again later. If the merchant doesn't respond, you can submit a support case requesting redelivery. Make sure to include the order number and the exact name of the undelivered item(s).

Note: If an item purchased on the Marketplace using PayPal or a credit card is not successfully delivered to you, the credit or debit will not appear in your transaction history, and the merchant will have no record of the purchase. Simply try to purchase the item again.

If you accidentally discard an item, contact the merchant, explain what happened, and politely requestredelivery of the item. Often the merchant will understand and redeliver, especially if the item in question isn't  "no-copy." Unfortunately, Marketplace deliveries, unlike items sent manually from another avatar, are completely discarded and can't be retrieved from the Trash.

[Rolig Loon]

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Danika Braveheart wrote:

[...]You need someone that people can contact with big problems like this, and if you do have something like that, it needs to be in the open, because I couldnt find jack about help or problems on marketplace.

Thanks

Danika Braveheart

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You just didn't look in the right place. When you have a persistent problem like this, one of the first things you should do is check the Grid Status Report to see if there is a system-wide problem.  In fact, there is.  Here's the log that has been running, updated, since Friday ....

[uPDATE] Lagging Marketplace Deliveries

[update 8:05 pm PST, 9 March 2013] Magic Box deliveries and email confirmations are still delayed. We expect the issue to be resolved within 48 hours. Thank you very much for your patience.  Please watch this blog for further updates.

[update 4:15 pm PST, 9 March 2013] We are still experiencing Marketplace delivery slowdowns by Magic Box. We expect the issue to be resolved within 48 hours. Thank you very much for your patience.

[Posted 11:15 am PST, 8 March 2013] Marketplace deliveries orders being delivered by Magic Box are running slowly this morning.  We’ll have the problem diagnosed and corrected as quickly as possible.

So, relax.  Have a second cup of coffee, read the paper, go for a walk, and wait.  There are many other people waiting for failed deliveries right now too.