I'm having trouble accessing my account for two days, please help me.

[buratti88]

Hello, I can not access my account two days ago. It appears this message "Could not resolve DNS host name. Please verify That You can connect to the web site www.secondlife.com. If you can, but keep to receive this error, please go to the support section and report this problem." What's going on? Have I contacted my internet company and the problem is not here, I did everything possible in my network. How do I re-login? Thank you.

[Rolig Loon]

Your viewer and SL's servers have temporarily lost the ability to talk to each other. Unless there's a problem with the servers (Always check http://status.secondlifegrid.net/ first), it's probably something on your end. So....

(1) Try shutting off your computer, unplugging the router and modem for a couple of minutes, and then plugging them back in and restarting. That simple step may clear up everything

(2) Add Google's free public DNS servers to whatever your ISP assigns you as a default. Here's how >>> http://code.google.com/speed/public-dns/ .  If Google as a DNS not work for you, then see here for alternate servers, or grab DNS Bench to help you locate one.

(3) If things are STILL messed up, contact your ISP. Maybe they are working on their Internet connections. Mine go down for about 20 minutes once a month or so while they are vacuuming dust out of their servers, or whatever they do.