i got an error message "second life cant be accessed on this computer"

[merlindoll]

i am using ATI  RADEON premium graphics, intel core Duo 2  processor , windows 7 operating system. i was able to access second life from past   "one"  year,  but this is the first time i am getting this error message. please help me out as soon as possible

[Peggy Paperdoll]

The message "Second Life cannot be accessed on this computer" is a message that is almost always associated with a ban.  You should have recieved an email from LL advising you of the ban and what you must do to appeal the ban.........you absolutely need to follow the advise for appealing in order to get the ban lifted (if LL decides to lift the ban).  Check the email you associated with SL when you signed up.....it may have been sent to your email's junk or spam folder depending on how you have the email account setup.

[Rolig Loon]

Peggy is right that the message usually means that Linden Lab has banned you for doing something particularly nasty.  There are two other possibilities, one more probable than the other.

1. Someone else at your IP address has been doing nasty stuff and you got caught in collateral damage.  That's possible if you're in a college residence hall, for example, or have been entering SL from a coffee house with free wifi.  The guy in the next room or in the next booth could be doing stuff that you are getting blamed for.  In any case, follow Peggy's advice and look for an e-mail from Linden Lab, possibly in your spam filter.  You can appeal if you think they have made a mistake.

2.  On rare occasions, I have heard of a crummy router making it impossible to connect, and kicking back that message from SL. You can test that by plugging your computer's LAN cable directly in to the modem, bypassing the router temporarily.  If the problem goes away, you know you have a bad router.

[Monti Messmer]

Unplug or restart the router may give you a new IP.

Check your spam-folder, for some weird reason sometimes LL emails end up there.

@Rolig - plug into the modem ? The router holds the login data for your internet connection and does ...., the modem is a "dumb" little box. Maybe it´s different with cable modems ?

Monti

[Ansariel Hiller]

You cannot log into Second Life from this location

This error message may also appear as:

• Login failed.
• Second Life cannot be accessed from this computer.

These messages generally indicate you have been blocked from the Second Life servers by Linden Lab as the result of:

• Documented cases of fraud
• Use of Second Life by a minor
• Exceptionally flagrant abuse activity

Note that someone else in your household may be responsible for this activity, not necessariliy with your account. 

If you believe that this is an error, submit a support ticket via the support portal. To help customer support determine what block has been placed and why, include in the ticket your Second Life account name and any Second Life accounts that log in from your location.

[Rolig Loon]

A standard cable modem has a static IP address. If you bypass the router and connect directly to the modem, you lose the advantages of a dynamic address (de facto firewall) and any wireless capability that is supported by the router, but you can get a connection. It's an easy, quick way to see if the router itself is having trouble.

[Peggy Paperdoll]

Another point. A router is not required for an Internet connection. A router is necessary for a network to connect to the Internet but if no network exists then a router is completely unnecessary. That's for cable or DSL. A router routes traffic for a network (besides a router often being used to facilitate a wireless connection that's all the do.......route data in a nework). By passing the router in a network is a valid troubleshooting step to rule out (or in) that device as a source of the problem. Restarting your router does not generally give you a new IP address........that depends entirely on your ISP if it does or does not. Restarting a router (and/or a modem) does exactly the same for you as restarting your computer.....it dumps memory that may have not been released over time (that is the main reason restarting the device clears up problems.........it's not the new IP address that does that).