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my account has been stolen and also money, I want my account back, is 6 years old


Yann1s
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Yann,

ASAP

http://community.secondlife.com/t5/English-Knowledge-Base/Password-and-account-information/ta-p/700017#Section_.5

 

In Response to your comments:

Yann,

I just called the Fraud Number and is is working and being answered. You need to OPEN a Support Case ASAP. If you have not done so already and you have access to your web account login

then change your account password Immediately.

 ~~~~~~~~~~ Original Response ~~~~~~~~~~

What to do if your account is compromised

Your account may have been compromised if:

  • You can't access your account.
  • You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

  1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
  2. On the Second LIfe Help page page, click the Contact Support link on the right.
  3. On the next page, click Submit a a Support Case form.
  4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
  5. Under Account Issue, select I believe my account has been compromised.
  6. Fill in the rest of the fields as directed.
  7. Click Submit.
  8. Check your email for your case number.
  9. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

32px-KBtip.png

Tip: Even if you are able to log into your account, we recommend that you change your password immediately to something secure and unique.  Changing your password regularly is one good way to protect the safety of your account.  For information on how to change your password, see the How to change your password section of this article.

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Yann,

ASAP

http://community.secondlife.com/t5/English-Knowledge-Base/Password-and-account-information/ta-p/700017#Section_.5

 

In Response to your comments:

Yann,

I just called the Fraud Number and is is working and being answered. You need to OPEN a Support Case ASAP. If you have not done so already and you have access to your web account login

then change your account password Immediately.

 ~~~~~~~~~~ Original Response ~~~~~~~~~~

What to do if your account is compromised

Your account may have been compromised if:

  • You can't access your account.
  • You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

  1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
  2. On the Second LIfe Help page page, click the Contact Support link on the right.
  3. On the next page, click Submit a a Support Case form.
  4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
  5. Under Account Issue, select I believe my account has been compromised.
  6. Fill in the rest of the fields as directed.
  7. Click Submit.
  8. Check your email for your case number.
  9. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

32px-KBtip.png

Tip: Even if you are able to log into your account, we recommend that you change your password immediately to something secure and unique.  Changing your password regularly is one good way to protect the safety of your account.  For information on how to change your password, see the How to change your password section of this article.

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Sorry, Karen has already done what we can.  She gave you the procedure and the number to call to report suspected fraud.  We can't do anything else.  After all, we are all SL residents like you.  There are NEVER any Lindens here.  I strongly suggest that you follow the procdure and that you also contact your credit card issuer and at least one of the major credit reporting agencies (Equifax, TransUnion and Experian).  You can freeze access to your credit history and can put a watch on any activity on your financial accounts, so that you know when someone is trying to use them illegally.

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