Jump to content
  • 0

Hi there I have an Avatar called Jasper Redrose and cant seem to log in as him.


grym Threebeards
 Share

You are about to reply to a thread that has been inactive for 3622 days.

Please take a moment to consider if this thread is worth bumping.

Question

  • 0

Accounts do not get deleted even if you don't login for a long time. So, unless you accidentally deleted it, or it was hacked, you should be able to get it back. Open a support case. 

http://community.secondlife.com/t5/English-Knowledge-Base/Password-and-account-information/ta-p/700017

http://community.secondlife.com/t5/English-Knowledge-Base/Password-and-account-information/ta-p/700017#Section_.5

Re-activating a canceled account

If you have cancelled your account, you may be able to restore it, depending on how long ago it was cancelled. There is a US$9.95 reactivation fee for restoring an account.

32px-KBwarning.png Warning: Even if your account is restored, the associated inventory, land, and Linden dollar balance may be unrecoverable.

To start the process:

  1. Open a support case.
  2. Under What type of problem are you having? choose Account Issue.
  3. Choose Reactivate an old account.
  4. Enter the required information
  5. Click Submit.
  • Like 1
Link to comment
Share on other sites

2 answers to this question

Recommended Posts

  • 0

Accounts do not get deleted even if you don't login for a long time. So, unless you accidentally deleted it, or it was hacked, you should be able to get it back. Open a support case. 

http://community.secondlife.com/t5/English-Knowledge-Base/Password-and-account-information/ta-p/700017

http://community.secondlife.com/t5/English-Knowledge-Base/Password-and-account-information/ta-p/700017#Section_.5

Re-activating a canceled account

If you have cancelled your account, you may be able to restore it, depending on how long ago it was cancelled. There is a US$9.95 reactivation fee for restoring an account.

32px-KBwarning.png Warning: Even if your account is restored, the associated inventory, land, and Linden dollar balance may be unrecoverable.

To start the process:

  1. Open a support case.
  2. Under What type of problem are you having? choose Account Issue.
  3. Choose Reactivate an old account.
  4. Enter the required information
  5. Click Submit.
  • Like 1
Link to comment
Share on other sites

  • 0

Kudos for including the actual, verbatim error message! It makes it much easier on those of us trying to help.

The avatar should not be inactive, unless you cancelled the account. LL doesn't deactivate unused avatars. Accounts can go unused for years and you can still go back and pick up right where you left off, if you remember your username and password correctly.

Make sure you're correctly typing BOTH the username and password. Make sure that you capslocks key is disabled, as the password is case sensitive. Make sure you're typing all the caps, if there are any, as caps and not lowercase letters.

If you're sure your password and username are correct, you can reset your password. It will be sent to the email you used to register your account, and you may have to answer whatever security questions you set up.


If you can't remember or access the email you registered with, and/or cannot remember the answer to your security question, submit a support ticket. LL will ask you to verify that you are the owner of the account by asking for RL proof of identity, so hopefully you entered truthful information when you signed up.

  • Like 1
Link to comment
Share on other sites

You are about to reply to a thread that has been inactive for 3622 days.

Please take a moment to consider if this thread is worth bumping.

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...