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can you guys please help me


yazmin Rasa
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In general, it means that your computer has been banned from Second Life.

This could be because you committed some horrible Terms of Service violation, or it may be a mistake on the part of Linden Lab.

To find out more, you should file a support case via the Help menu on this web site.

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Check your email for a ban notice, first off. That message sometimes appears if your IP has been banned. If you haven't received any notice of that, try refreshing your IP address; you can google instructions for how to do that, if you don't know how. It could just be a mix-up, it's not uncommon.

 

Also, try doing a clean re-install of SL. Delete ALL of your viewers, then re-install just one. When you use multiple viewers, information can get very confused.

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Lindal is correct.  On rare occasions, however, you can get that message if your router has somehow fouled up.  Try rebooting it by unplugging it from the power for a few minutes.  When you power up again, it should grab a fresh IP address and, if you are very lucky, solve your access problem.  If not, then do as Lidal recommended and file a support ticket.

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