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How do I reset a password if I no longer access the email address I signed up with?


Parisian Skytower
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UPDATE:

I did what you indicated and submitted a ticket.  Then I receive this:

Your Case has been submitted!

Thank you for submitting your issue to us.

You will be receiving confirmation email with the case number to the email address you provided within 24 hours.

 

That will go to the wrong email address the one I dont have access to any longer.  Help:)

 

 

 

 

 

I no longer have access to the email address I signed an avatar up with and I forgot the password.  I have tried the "forget log in information" and it just asks for the email address I signed up with.  I cannot access it anymore to reset my password.  I need help please.

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If you know your username but have forgotten your password, go to the password recovery page. Enter your username and click Send Instructions to have instructions on how to create a new password sent to the email address connected to the account . You'll need to answer the security question you chose when creating your Second Life account. Be sure to check your junk mail/spam folder.

If you can't recall the answer to your security question or your e-mail has changed so that you cannot receive our reply, just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question.

We apologize in advance that support cannot retrieve passwords. Luckily, this won't be an issue once we reset your security question.

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